ISG Playbook
APIs
Our Vision
Empowering CMS stakeholders to innovate by providing customer-first and design thinking strategies and solutions.
Our Mission
We serve CMS by demonstrating how design thinking leads to better products and services for its customers. This human-centered approach to innovative problem solving is achieved through education, coaching, maintaining best practices, and providing resources to reduce burdens and increase customer satisfaction.
Our Customers
- CCSQ employees
- HCQIS product teams
- ISG leadership
WHO ARE WE?
The HCD CoE is a new organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices.
What is HCD?
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, like communications and governance.
HCD follows a series of well-defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
HCD Process
Learn about the steps and methods used at each phase of the
Human-Centered Design process.
Introductory HCD Training
The training workshop will introduce HCD and reinforce knowledge with
activity-based group learning. (For CCSQ Employees only).
MicroLearning: Creating a UX Roadmap
View short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.
HCD Community of Practice (CoP)
The purpose of this CoP is to bring HCQIS LOB UX and Product Owners together, so they can share success stories, help one another, and learn from each other. (Confluence login is required.)
Upcoming Meeting: June 27, 2019 @ 3pm (1 hour)