ISG Playbook
APIs
On June 14, 2023, Digital.gov will host the 2023 Government UX Summit (10-4pm ET). This is a great opportunity for government employees and government contractors to hear from user experience (UX) and human-centered design practitioners focused on delivering great digital experiences across the federal government. It is hosted by the Digital.gov and the User Experience Community of Practice.
The day includes the following sessions:
10:05-10:45 am ET: Inclusive civic design: Engaging diverse communities to improve the early career experience (Office of Personnel Management)
11:00-11:45 am ET: Lessons from the NIH All of Us Research Program: Making DNA information more accessible (The National Institutes of Health)
1:00-1:45 pm ET: Accessibility research in action: VA’s Health and Benefits mobile app (Department of Veterans Affairs)
2:00-2:45 pm ET: Designing metaphors, designing collaboration (18F, General Services Administration)
2:00-2:45 pm ET: Simplifying user experiences for complex content at USAGov (General Services Administration)
3:00-3:45 pm ET: Reconsidering the consent form: the least user-friendly aspect of UX research (Department of Homeland Security, Department of the Interior, Department of Labor)
The summit is virtual. There will be a short break after each session, and for an hour at noon, Eastern. Reserve your virtual seat today!
ROB FAY
Rob currently leads the CCSQ Human-Centered Design Center of Excellence (HCD CoE). The HCD CoE is an organization that impacts the way the CCSQ delivers policy, products and services to its customers. Through the provision of education, support and resources, he promotes the continued implementation and usage of HCD best practices and seeks to fulfill the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”). For over 20 years Rob has focused on making products and services delightful and easy to use by leading research and design initiatives at government agencies like CMS, NIH, and USPTO and commercial organizations including Blackboard and Allegis Group. Rob holds a Master of Information Management and a Master of Science in Marriage & Family Therapy from the University of Maryland, College Park.