QualityNet Jira will be unavailable on Tuesday, September 03, 2024, between 8:00 PM ET and 11:00 PM ET while the team performs a system upgrade. QualityNet Confluence will also be briefly unavailable between 8:00 PM ET and 8:30 PM ET.  If you have questions or concerns, please reach out to us in Slack at #help-atlassian.

CCSQ ServiceNow

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    NEED ACCESS?          

There are 3 requests required to gain the appropriate ServiceNow access for your job responsibilities:

  1. Create a HARP account – Your HARP account should be created and approved as part of your onboarding process.
  2. Request your ServiceNow role in HARP
  3. Request Your ServiceNow Assignment Group  
Need Help?

Don't have a ServiceNow Account?  No problem.  You can get the support you need through CCSQ Support Central!

CCSQ Support Central: Provides customers with multilevel support.  Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:

  • Hospital Quality Reporting (HQR)
  • Quality Payment Program (QPP)
  • Internet Quality Improvement and Evaluation System (iQIES)
  • End Stage Renal Disease Quality Reporting (EQRS)
  • Electronic Prescribing of Controlled Substances (EPCS).
  • QualityNet Support Center

Already have a ServiceNow Account? You can also use the platforms below to get the help you need!

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ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess

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QualityNet Slack: You can send questions/issues to our Slack channels #help-servicenow.

CCSQ ServiceNow Intake Form
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The CCSQ ServiceNow intake form provides a centralized entry point for Customers to submit enhancement requests to the CCSQ ServiceNow Agile Release Train (ART).  

Click here to fill out the intake form.

Have Feedback?

If you have feedback the CCSQ ServiceNow team, you can reach us at CCSQServiceNow@cms.hhs.gov.


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