Research Operations: Approaches to Recruitment and Knowledge Management
Research is the cornerstone to human-centered design process and understanding user and customer needs that builds solutions, strategy and results. Yet, we are challenged in multiple ways in how to conduct, share insights and build knowledge, while navigating sensitive records management (PII) and organizational challenges.
This month’s Community of Practice will include a diverse and rich community panel of researchers, digital experts and HCD leaders discussing and debating research operations. This panel will include representation from the U.S. Department of Veterans Affairs (VA) and Centers for Medicare & Medicaid Services (CMS) representation from the Center for Clinical Standards and Quality (CCSQ), the Center for Medicaid and CHIP Services (CMCS), and the Digital Service @ CMS.
The panel will discuss and share knowledge, paths to success, contribute advice and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management. This session is highly suitable for working practitioners, team leaders and leadership.