ISG Playbook
APIs
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Welcome to the Human-Centered Design (HCD) Space
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, such as communications and governance.
HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
Need Help with Anything HCD Related?
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HCD Process & Methods (with examples, templates and additional resources)
Click on the links within the columns below to view the What, Why, When, and How to use each method along with any templates or additional resources within the step.
INITIATE
Kick off project,
define problem and scope,
identify SMEs and
review existing data.
IMMERSE
Observe and document
where your users' problems
exist via interviews
and immersion.
SYNTHESIZE
Analyze your research
to find themes,
patterns and insights.
IDEATE
Brainstorm potential solutions,
co-design with users,
identify ideas to test.
PROTOTYPE
Create storyboards
or low-fidelity solutions
to elicit feedback;
refine and iterate.
IMPLEMENT
Pilot a solution;
track metrics, manage
and communicate change,
and improve for roll-out.
HCD Toolkit
Examples and templates used in the Human-Centered Design process.
Helpful Links to External Content
Quick Links to external websites with information that you may need to know.
- CMS Design System
- U.S. Web Design System
- CMS brand identity guidelines
- Commonly Used Software Tools
- Presentations & Reports
- UCD & The Paperwork Reduction Act (PRA)
- 508 Compliance & Plain Language
- 18F Accessibility Guide
- UX Glossary