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HARP

HCQIS Access Roles and Profile (HARP) is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Creating an account via HARP provides users with a user ID and password that can be used to sign into many CMS applications. It also provides a single location for users to modify their user profile, change their password, update their challenge question, and add and remove two-factor authentication devices.

Training Resources:

Getting Started with HARP

HARP Security Official Handout Download

HARP User Handout Download

Frequently Asked Questions

Training Videos:

FILECLOUD

FileCloud allows users to upload and download contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide)

Features include:

• File Management: Create and delete new folders, upload/download files and contract deliverables
• Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
• File Versioning: Collaborate effectively using unlimited automatic file versioning
• Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location

Training Resources:

Getting Started with FileCloud

FileCloud Handout Download

FileCloud User Guide

Frequently Asked Questions

Training Videos:

ZSCALER

Zscaler is a cloud hosted, HIDS supported service that is currently available to end users within HCQIS organizations.  Zscaler was chosen, piloted and deployed due to its ease of use, tight security and cost feasibility.  Zscaler will be the preferred method to access tools and applications residing on the HCQIS network as we push towards phasing out our current VDI and VPN connectivity technologies.

Training Resources:

Getting Started with Zscaler

Zscaler Welcome Handout Download

Zscaler User Guide

Guide to Using Zscaler in HCQIS

Frequently Asked Questions

MFT

Managed File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach.  MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange.

Managed File Transfer (MFT) provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user.  In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.

Training Resources:

Getting Started with MFT

MFT Welcome Handout Download

MFT User Web Guide

MFT End User Guide

Frequently Asked Questions

SERVICENOW

ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time.

ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_ess

Training Resources:

Getting Started with ServiceNow

ServiceNow Welcome Handout Download

Frequently Asked Questions

Post Login Resources

Getting Started in ServiceNow

Training Videos:

SAS Viya

ISG is working on HCQIS Data & Analytics modernization tasks that include a Centralized Data Repository (CDR) in the HCQIS Cloud and an implementation of the new SAS Viya analytics tool for CCSQ users. The CDR will offer convenient, secure, and more timely access to CCSQ Quality data, as well as access to Claims data sourced from CMS systems of record. SAS Viya functionality will include data wrangling, data visualization, basic statistics, and advanced modeling capabilities.

Goals include: Improving Data & Analytic experiences for QIO 12th SOW and other CCSQ users; Modernizing current analytic platforms and data repositories; Improving data timeliness; Reducing data duplication; Simplifying/automating data access request process; Maturing data governance; Increasing data quality and security; and Increasing collaboration and data sharing for internal/external stakeholders.

Visit the main HCQIS Data & Analytics Modernization page for additional details.

Training Resources:

Getting Started with ServiceNow

ServiceNow Welcome Handout Download

Frequently Asked Questions

Post Login Resources

Getting Started in ServiceNow

Training Videos: