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An Introduction to HCD for CCSQ

Discover Human-Centered Design (HCD) at CMS! Learn the six-step process through hands-on workshops.

Personas: Gain Empathy for Improved Ideation and Implementation for CCSQ

Unlock creativity with personas! Drive empathy and ideation for better customer experiences.

HCD 103 - Site Analytics Training for CCSQ

Human-centered design (HCD) practices should be applied iteratively throughout a product’s development and delivery lifecycle, even after functionality has been released. When working towards continuous improvement, site analytics tools can help you gather both qualitative and quantitative usability data and make informed iterative improvements.

During this online training, attendees will learn how site analytics can help teams improve the design and functionality of product solutions. They will finish the course with the skills to use common site analytics tools to improve customer satisfaction.