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An Introduction to Human-Centered Design

Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.

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url	HCD101 Wide

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Personas: Gain Empathy for Improved Ideation and Implementation

Unlock creativity with personas. Drive empathy and ideation for better customer experiences.

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url	HCD102 Wide

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Optimizing Usability with Site Analytics

Refine products iteratively with site analytics. Elevate design and functionality for enhanced customer satisfaction.

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url	HCD103 Wide

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Customer Empathy Through Journey Mapping

Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.

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Survey Design Best Practices

Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.

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Achieving Great Outcomes with Lean, Agile, and Human-Centered Design

Discover synergy between design & development. Achieve balance with lean, agile & HCD.

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url	HCD201 Wide

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Persona-Driven Backlog Prioritization

Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.

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Leading a Mature HCD Practice

Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.

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Versions Compared

Old Version 86

New Version 87

Key

Image Modified
An Introduction to Human-Centered Design

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Personas: Gain Empathy for Improved Ideation and Implementation

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Optimizing Usability with Site Analytics

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Customer Empathy Through Journey Mapping

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Survey Design Best Practices

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Achieving Great Outcomes with Lean, Agile, and Human-Centered Design

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Persona-Driven Backlog Prioritization

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Leading a Mature HCD Practice

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Page History

Versions Compared

Old Version 86

New Version 87

Key

Image ModifiedAn Introduction to Human-Centered Design

Image ModifiedPersonas: Gain Empathy for Improved Ideation and Implementation

Image Modified

Optimizing Usability with Site Analytics

Image Modified

Customer Empathy Through Journey Mapping

Image Modified

Survey Design Best Practices

Image Modified

Achieving Great Outcomes with Lean, Agile, and Human-Centered Design

Image Modified

Persona-Driven Backlog Prioritization

Image Modified

Leading a Mature HCD Practice

Image Modified
An Introduction to Human-Centered Design

Image Modified
Personas: Gain Empathy for Improved Ideation and Implementation