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HCD 202 - Persona-Driven Backlog Prioritization

The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?

During this online training, attendees will learn the Kano Method and other techniques for prioritizing backlogs in an intentional, quantitative way that eliminates stakeholder bias and provides the best customer value.  

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HCD 203 - Leading a Mature HCD Practice

Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision-making.  

During this online training, attendees will learn to champion the value of HCD; to assess a team's maturity; and to implement a strategy that will lead to meaningful change.

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