HCD 101 - An Introduction to HCD for CCSQ![](/download/thumbnails/568658280/101.png?version=1&modificationDate=1713634036125&api=v2)
Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD can be applied to any type of work at CMS, including products, services, and even policy.
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