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| HCD 101 - An Introduction to HCD for CCSQ
Human-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD can be applied to any type of work at CMS, including products, services, and even policy.
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| HCD 104 - Journey Map Training for CCSQImage Removed Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs. Image Added Understanding the customers’ holistic experience with CMS can help you identify both customer pain points and opportunities for improving the customer experience. Journey maps, a commonly used human-centered design (HCD) tool, create empathy by depicting the customers’ perspective as they interact with different touchpoints throughout their experience with CMS.
Learn more...See methods, case studies, and more > |
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| HCD 202 - Persona-Driven Backlog PrioritizationImage Removed Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. Image Added The art and science of determining what to build, and when, is often a convoluted process driven by business viability and technical feasibility. But what if prioritization could include what provides the greatest value to our customers?
Learn more...See methods, case studies, and more > |
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| HCD 102 - Personas: Gain Empathy for Improved Ideation and Implementation for CCSQImage Removed Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges. Image Added Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that.
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| HCD 105 - Survey Design Training for CCSQ Image Removed Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience. Image Added Surveys are one of the most frequently used methods of collecting information from a group of people. Yet perhaps because we’ve taken so many surveys throughout our lives, it’s easy to discount the rigor and planning necessary to gain meaningful information.
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| HCD 203 - Leading a Mature HCD PracticeImage Removed Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. Image Added Whether your team is new to Human-Centered Design or working to mature its existing practices, this course is for anyone who would like to be an effective agent of change in bringing the customer to the forefront of decision making.
Learn more...See methods, case studies, and more > |
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| HCD 103 - Site Analytics Training for CCSQImage RemovedImage Added Data-Driven Decision Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services. See methods, case studies, and more >Human-centered design (HCD) practices should be applied iteratively throughout a product’s development and delivery lifecycle, even after functionality has been released. When working towards continuous improvement, site analytics tools can help you gather both qualitative and quantitative usability data and make informed iterative improvements.
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| HCD 201 - Better Together: Achieving great outcomes with Lean, Agile, and Human-Centered DesignImage Removed Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. Image Added There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done.
Learn more...See methods, case studies, and more > |
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