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| General CoE News: "CCSQ HCD CoE News" Community of Practice Emails: "CCSQ HCD-CoP Notify" |
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<a href="mailto:HCD@cms.hhs.gov" target="_blank"><button class="aui-button aui-button" style="background-color: teal; color: white; margin: 10px;">Email Us ✉</button></a>
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Our mission is to inspire CCSQ employees and contractors to gain ongoing customer consumer understanding in order to innovatively create and improve customer experiences (products, services, and policies). To achieve this, we will empower CMS stakeholders to innovate by providing customer-first and design-thinking strategies and solutions. Span |
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Our vision is for CCSQ to be CMS' most customer-focused Center; that all employees and contractor-partners will frequently engage with customers to gain empathy for and to subsequently inform each and every product, service, program, and policy business decision. |