ISG Playbook
APIs
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WHO ARE WE?The HCD CoE is a new organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices. Our vision is to be the champion for change and to create an environment where CCSQ can become an HCD-driven organization within the Center for Medicaid and Medicare Services (CMS)empower CMS stakeholders to innovate by providing customer-first and design thinking strategies and solutions. |
What is HCD?
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, like communications and governance.
HCD follows a series of well-defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
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HCD Process
Learn about the steps and methods used at each phase of the |
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Introductory HCD Training
The training workshop will introduce HCD and reinforce knowledge with |
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