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Session recordings and presentation slides are posted below for all of the sessions in case you were not able to attend a session, or would like to watch it again. Note: 508 compliant versions of the slides will be made available as soon as possiblespeaker presentation slides are provided a PDF document and not yet 508 compliant. View the Collaborative Note Taking Mural Board and even listen to our trust-themed playlist while you read through the presentations. |
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8:30- 8:45 | Welcome from CMS LeadershipPresenter: Roni Garland-Wynegar |
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8:45 - 9:30 |Keynote Presentation: Navigating the Complexity of TrustPresenter: Carol J. Smith Keynote Presentation Carol J. Smith from Carnegie Mellon University will explore trust and how UX practitioners can define and measure it. Areas of interest: data, design, leadership, product, strategy, and technology Session Materials: Slides: WUD2021_Smith.pdf
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ContactIf you want to learn more about the HCD CoE, please contact us today. For the QualityNet Community: Visit our HCD Confluence Site -or- For all other visitors, please feel free to email us at: hcd@hcqis.org |
9:30 – 9:45 | Break
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9:45 – 10:15 | Customer Engagements Using Human-Centered DesignPresenters: Morgan Taylor Presentation Join us to learn from the Customer-Focused Research Group who will share an overview of their work across CMS and how it informs policymaking. Areas of interest: design, leadership, policy, and strategy Session Materials: Slides: WUD2021_Taylor.pdf
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10:15 – 10:30 | Break
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10:30 – 11:00 | Accessible Insights: Democratizing User Research with Jira and ConfluencePresenter: Lesley Humphreys and Fan Huang Case Study This case study will show how we created the repository, integrated personas and intend for the repository to be an integral part of the growth of our HQR system and program. Areas of interest: design, leadership, policy, product, strategy Session Materials: Slides: WUD2021_Huang_Humphreys.pdf
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11:00 - 11:15 | Break
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11:15 – 11:45 |Morning Plenary, In What We Trust?Presenter: Cupid Chan Morning Plenary Session Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he reviews trends and challenges with Artificial Intelligence (AI) and the latest in Federated Learning. Areas of interest: compliance, data, design, leadership, policy, product, strategy, and technology Session Materials: Slides: WUD2021_Chan.pdf
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11:45 - 12:00 | Break
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12:00 – 1:00 | Eroding and Rebuilding Trust: What We Can Learn from Dark Patterns and Selfish DesignModerator: Rob Fay Panel: Kati Driscoll, Chelsea Hunt, Danita Patel, and Antoine RJ Wright Panel Discussion Rob Fay with Tantus Technologies will moderate a panel discussion on examples of bad design and how empathy-driven design can build trust in government products and services. Areas of interest: compliance, data, design, leadership, policy, product, strategy, and technology Session Materials: Slides: WUD2021_Fay_Panel.pdf
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1:05 – 1:30 | Meet and GreetSocial Session Remember the days of meeting fellow attendees at a conference to discuss ideas, socialize, make connections and contacts, and more? Join us for a brief session that will include creative introductions and breakout rooms so you can do just that. Areas of interest: data, design, leadership, policy, product, and strategy |
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1:30 – 2:15 | Afternoon Plenary, Losing Patients: Trust, Compliance, and the Patient JourneyPresenters: Hunter Whitney and Mehlika Toy, Ph.D. Afternoon Plenary Session The talk will present a case study focusing on hepatitis B patients and an effort involving researchers from Stanford University and others to determine patient-centered tools to better understand non-compliance from the patient perspective and improve the outcomes of the disease. Areas of interest: data, design, leadership, policy, product, and strategy Session Materials: Slides: WUD2021_Whitney_Toy.pdf
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2:15 – 2:30 | Break
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2:30 – 3:15 |Your Chart is a Bigot: Ethical Data Visualization in Public HealthPresenter: Edward O’Connor Presentation This session will include a practical review of data visualization in a public health planning, decision-making, and policy-making context while focusing on fairness, equity, and measuring the efficacy of programs over time. Areas of interest: data, design, leadership, policy, product, and strategy Session Materials: Slides: WUD2021_O'Connor.pdf
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3:15 – 3:30 | Break
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3:30 – 4:00 | Content Strategy: Building Trust Through Thoughtful CommunicationPresenters: Julie Stromberg Case Study Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS). Areas of interest: design, product, and strategy Session Materials: Slides: WUD2021_Stromberg.pdf
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