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Session recordings and presentation slides are posted below for all of the sessions in case you were not able to attend a session, or would like to watch it again. Note: speaker presentation slides are provided as an Adobe Acrobat PDF document and not yet 508 compliant. View the Collaborative Note Taking Mural Board and even listen to our trust-themed playlist while you read through the presentations. |
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8:30- 8:45 | Welcome from CMS LeadershipPresenter: Roni Garland-Wynegar | |||||||||||
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Keynote Presentation: Navigating the Complexity of TrustPresenter: Carol J. Smith Keynote Presentation Carol J. Smith from Carnegie Mellon University will explore trust and how UX practitioners can define and measure it. Areas of interest: data, design, leadership, product, strategy, and technology Session Materials: Slides: WUD2021_Smith.pdf
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ContactIf you want to learn more about the HCD CoE, please contact us today. For the QualityNet Community: Visit our HCD Confluence Site -or- For all other visitors, please feel free to email us at: hcd@hcqis.org |
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Customer Engagements Using Human-Centered DesignPresenters: Morgan Taylor Presentation Join us to learn from the Customer-Focused Research Group who will share an overview of their work across CMS and how it informs policymaking. Areas of interest: design, leadership, policy, and strategy Session Materials: Slides: WUD2021_Taylor.pdf
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10:15 – 10:30 | Break
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Accessible Insights: Democratizing User Research with Jira and ConfluencePresenter: Lesley Humphreys and Fan Huang Case Study This case study will show how we created the repository, integrated personas and intend for the repository to be an integral part of the growth of our HQR system and program. Areas of interest: design, leadership, policy, product, strategy Session Materials: Slides: WUD2021_Huang_Humphreys.pdf
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Morning Plenary, In What We Trust?Presenter: Cupid Chan Morning Plenary Session Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he reviews trends and challenges with Artificial Intelligence (AI) and the latest in Federated Learning. Areas of interest: compliance, data, design, leadership, policy, product, strategy, and technology Session Materials: Slides: WUD2021_Chan.pdf | ||||||||
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Even though AI has advanced a lot in the past six years, the legacy AI approach has a problem: data must be consolidated in one location for the machine learning model to be trained. That means data are exposed, and the data owners lose their data privacy. Even worse, unlike tangible objects, the data exposed can be replicated to potentially hundreds and thousands of times with just a click of a mouse. That makes recovery almost impossible, and hence people now treat data privacy more seriously. The result is insufficient data, which creates another dilemma of hindering the growth and maturity of many AI models as they rely on data. Where should data owners draw the line to determine what they can and cannot trust? In insecurity discipline, there is a methodology called Zero-Trust. Can this be used in AI so that we trust nobody to hold our data but can still help advance AI? There is a new branch of AI called Federated Learning. The concept includes data consolidation to train the model, and the model is pushed out to where the data is located for training. The individual result will then be sent back for aggregation to form the final useful model. Sounds very promising, right? But can this be THE solution to solve the trust issue? Attendees will:
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Session Materials: Slides: WUD2021_Fay_Panel.pdf Meet and GreetSocial Session Remember the days of meeting fellow attendees at a conference to discuss ideas, socialize, make connections and contacts, and more? Join us for a brief session that will include creative introductions and breakout rooms so you can do just that
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Afternoon Plenary, Losing Patients: Trust, Compliance, and the Patient JourneyPresenters: Hunter Whitney and Mehlika Toy, Ph.D. Afternoon Plenary Session The talk will present a case study focusing on hepatitis B patients and an effort involving researchers from Stanford University and others to determine patient-centered tools to better understand non-compliance from the patient perspective and improve the outcomes of the disease. Areas of interest: data, design, leadership, policy, product, and strategy Session Materials: Slides: WUD2021_Whitney_Toy.pdf
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Your Chart is a Bigot: Ethical Data Visualization in Public HealthPresenter: Edward O’Connor Presentation This session will include a practical review of data visualization in a public health planning, decision-making, and policy-making context while focusing on fairness, equity, and measuring the efficacy of programs over time. Areas of interest: data, design, leadership, policy, product, and strategy Session Materials: Slides: WUD2021_O'Connor.pdf
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Content Strategy: Building Trust Through Thoughtful CommunicationPresenters: Julie Stromberg Case Study Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS). Areas of interest: design, product, and strategy Session Materials: Slides: WUD2021_Stromberg.pdf
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