EQRS Alert: EQRS Clinical Data Submission Resolved
The End Stage Renal Disease (ESRD) Quality Reporting System (EQRS) clinical data submission issue has been resolved. EQRS users may resume submitting clinical data effective immediately.
Please note that some files may have failed and not sent proper feedback files. We will provide a list of those files. Thank you for your cooperation and patience while we completed work on this issue.
If you need technical assistance for EQRS, please contact the Center for Clinical Standards and Quality (CCSQ) Service Center. The CCSQ Service Center is open Monday-Friday 8 a.m. to 8 p.m. Eastern Time and can be reached via phone at (866) 288-8912, via email at: email@example.com, or by going to CCSQ Support Central.
New Support Central Feature –
SMS Texts for Tracking an Existing Ticket is here!
Affected Customers: CCSQ Support Central Customers
Starting Monday, January 23, 2023, CCSQ Support Central customers will be able to use SMS messaging when requesting to track an existing ticket(s).
This new feature provides the following benefits to CCSQ Support Central Customers:
- An additional convenient, customer-friendly authentication method via text message
- Eliminates the need to navigate between the CCSQ Support Central website and email to get the one-time password (OTP) for identification
To see the SMS messaging feature, click the image below to view the CCSQ Support Central Guided Tour.
For more information, access the Master Article for CCSQ Support Central in CCSQ ServiceNow and review the following Knowledge Articles:
- CCSQ Support Central Track an Existing Ticket
- How to use the Mobile Device Option for Tracking an Existing Ticket in CCSQ Support Central
Note: To view Knowledge Articles you will need to sign into your CCSQ ServiceNow account.