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An Introduction to Human-Centered Design

Discover Human-Centered Design (HCD) at CMS. Learn the six-step process through hands-on workshops.


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urlHCD101 WideHCD-101 Intro to HCD


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Personas: Gain Empathy for Improved Ideation and Implementation

Unlock creativity with personas. Drive empathy and ideation for better customer experiences.


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urlHCD102 WideHCD:Personas: Gain Empathy for Improved Ideation and Implementation


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Optimizing Usability with Site Analytics

Refine products iteratively with site analytics. Elevate design and functionality for enhanced customer satisfaction.


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urlHCD103 WideOptimizing Usability with Site Analytics


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Customer Empathy Through Journey Mapping

Visualize customer experiences with journey maps. Enhance empathy and drive impactful change with this HCD tool.

 

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urlHCD104 WideCustomer Empathy Through Journey Mapping


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Survey Design Best Practices


Learn survey design basics. Gain insights and avoid pitfalls for meaningful results.


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urlHCD105 WideSurvey Design Best Practices


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Achieving Great Outcomes with Lean, Agile, and Human-Centered Design

UX & Agile for Software Development

Discover synergy between design & development. Achieve balance with lean, agile & HCD.


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urlHCD201 WideUX & Agile for Software Development


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Persona-Driven Backlog Prioritization

Prioritize customer value with Kano Method. Learn unbiased backlog techniques for optimal results.


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Leading a Mature HCD Practice

Become an HCD change agent. Learn to champion customer-centricity and drive meaningful transformation.


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urlHCD203 WideLeading a Mature HCD Practice