ISG Playbook
APIs
| Scroll ImageMap | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
:: KEYNOTE PRESENTATION ::
Policy Design for System Health: Moving from Service Design to Systemic Design through Policy
[INTERACTIVE SESSION]AN INTERACTIVE SESSION 8:45 - 9:30
Keynote PresentationJoin us as we examine how public service designers address challenges that span multiple services and agencies, moving into the realm of systemic design. Influencing policy as a designer differs from creating policy as a policymaker, requiring a distinct approach. We'll introduce a framework for non-policymakers that combines systems thinking with critical policy entrepreneurship. This will be illustrated through a case study on radical participatory design to achieve more equitable outcomes. We will also explore examples of open-source policy development through the collaborative efforts of USDS and 18F. The session covers:
- Define traditional policy design or policymaking process.
- Define the systemic policy design process.
- Understand differences between prototyping and piloting of policy design.
- Explaining the importance of policy entrepreneurship role and examples of the work.
- Understand the definition and integration of service design and policy design.
Anchor udeowa udeowa
| udeowa | |
| udeowa |
PRESENTER:
Victor Udeowa
Presenter: Victor Udeowa
Keynote PresentationJoin us as we examine how public service designers address challenges that span multiple services and agencies, moving into the realm of systemic design. Influencing policy as a designer differs from creating policy as a policymaker, requiring a distinct approach. We'll introduce a framework for non-policymakers that combines systems thinking with critical policy entrepreneurship. This will be illustrated through a case study on radical participatory design to achieve more equitable outcomes. We will also explore examples of open-source policy development through the collaborative efforts of USDS and 18F. The session covers:
- Define traditional policy design or policymaking process.
- Define the systemic policy design process.
- Understand differences between prototyping and piloting of policy design.
- Explaining the importance of policy entrepreneurship role and examples of the work.
- Understand the definition and integration of service design and policy design.
[INTERACTIVE SESSION]
Presenter: Arthur Grau
Join us in this interactive session as we explore the intersection of technology, design, and human empathy to tackle complex challenges with creative, thoughtful solutions. Success in this work requires honing three key skills: observing (understanding people and systems), reflecting (making sense of insights), and acting (prototyping and creating without rigid expectations). The session will introduce “generative listening” as a valuable tool for problem-solving. Participants will practice different levels of listening—factual, empathetic, and generative—while generating shared insights. By the end, you’ll gain a deeper understanding of how mindset influences problem-solving and take home a DIY listening assessment for continued growth. The session covers:
- Understand how integrating mind, heart, and will super-charge human-centered design processes
- Learn to access alternative observation and learning methods
- Practice a simple non-verbal technique that can unlock problem-solving
Anchor grau grau 
PRESENTER:
Arthur Grau
[INTERACTIVE SESSION]
Presenters: Lauren Anderson and Jonathan Breems
PRESENTERS:
Lauren Anderson and Jonathan Breems
PRESENTER:
Sharon Attipoe-Dorcoo
[INTERACTIVE SESSION]
Anchor chapin chapin 
PRESENTER:
Jennifer Chapin
Anchor soroczak soroczak 
PRESENTER:
Suzi Soroczak
[INTERACTIVE SESSION]
AN INTERACTIVE SESSION 2:25 - 2:55
Join us for an informal and interactive campfire conversation with Glennette Clark, a highly experienced and respected human-centered designer within the government space, as we explore the cultural challenges of change,critical inflection points for progress to occur and what are new horizons for consumers and the HCD practice.
Anchor clark clark 
PRESENTER:
Glennette Clark
[INTERACTIVE SESSION]
Presenters: Jesse Michel and Amani Moaz
AN INTERACTIVE SESSION 3:05 - 3:50
Join us as we explore how CMS's Transformed Medicaid Statistical Information System (T-MSIS) provides essential Medicaid and CHIP data on eligibility, services, and spending. For HCD practitioners, traditional methods can complicate product strategy, requiring flexibility to support modernization and user adoption. Practitioners were embedded in product teams, collaborating with data, policy, and engineering experts using the SAFe framework. This presentation will discuss the challenges, lessons learned, and benefits of this matrixed approach for improving strategies and outcomes in data-driven programs.
- Understand how to develop a user panel
- Benefits of panels in Agile development
- How panels can improve DEI and reduce customer burden
- See an example of how to leverage panels in product development
PRESENTERS:
Jesse Michel and Amani Moaz
| HTML |
|---|
<style>#title-text {
display:none !important;
}
#view-inline-comment-button{
display: none;
}
.wiki-content h1 {
color:#ffffff;
font-weight: bold;
font-size: 26px;}
.wiki-content h2 {
color:#873775;
font-weight: bold;
font-size: 18px;} </style> |