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Senior Strategist
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Kyle BellamyGraphic Design kbellamy@tantustech |
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| panelGrey | The HCD CoE is an organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices and seek to fulfill the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”). Does your team regularly involve your customers? Do you want to learn more about how to integrate design thinking as a continuous improvement practice on your team? Button Hyperlink |
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“Design can be art. Design can be aesthetics. Design is so simple, that’s why it is so complicated.”-Paul Rand Table Cell (td) |
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| General CoE News: "CCSQ HCD CoE News" Community of Practice Emails: "CCSQ HCD-CoP Notify" |
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Our mission is to inspire CCSQ employees and contractors to gain ongoing consumer understanding to innovatively create and improve consumer experiences (products, services, and policies). To achieve this, we will empower CMS stakeholders to innovate by providing consumer-first and design-thinking strategies and solutions. Span |
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Our vision is for CCSQ to be CMS' most consumer-focused Center; that all employees and contractor-partners will frequently engage with consumers to gain empathy for and to subsequently inform each product, service, program, and policy business decision. |