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The HCD CoE is an organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers.  Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices and seek to fulfill the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”).

Does your team regularly involve your customers? Do you want to learn more about how to integrate design thinking as a continuous improvement practice on your team?

Contact the team at HCD@cms.hhs.gov for a consultation today!