HCD 102 - Image Added Personas: Gain Empathy for Improved Ideation and Implementation for CCSQUnlock creativity with personas. Drive empathy and ideation for better customer experiences.
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id | learn |
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title | Learn more |
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type | primary |
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url | HCD:Personas: Gain Empathy for Improved Ideation and Implementation |
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Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that. During this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the HCQIS Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements. Learn more...
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