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LACE (CCSQ Lean Agile Center of Excellence)

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  • Training: Each division attend Introduction to Human-Centered Design at CCSQ and LACE Foundations: Agility courses. These courses can be offered at the convenience of divisions or offered periodically for QMVIG
  • Tools to support Virtual Workspace and Library
    • Slack
      • LACE/HCD can set up integrations with Jira and Confluence and discuss how the integrations may assist workflows.
    • Jira
      • LACE will setup (or coordinate with Atlassian team) needed Jira instances for QMVIG, create board views per division for tracking work initiatives, and define statuses for various work items.
      • The LACE team will deliver any necessary trainings on Agile processes when using Jira. This will help QMVIG division use Jira tools more efficiently to capture all of their needs
    • Confluence
      • HCD will work with the QMVIG support team to define global design standards and structure for each QMVIG division space, define navigation standards, create a "labels" guide to assist with content discovery/rollup, and create required page templates.
      • For library development, HCD can lead a content inventory to then recommend which documents may be stored in Confluence, which should be stored in Box/SharepointSharePoint, and which can maybe even change document type (e.g., Word > Confluence) moving forward. HCD can provide Information Architecture support to setup recommended storage structure/navigation/discovery across divisions
  • Workshops
    • There are a number of workshops the CoEs can provide to help teams embrace a continuous improvement mindset. HCD offers some discovery and prioritization workshops. As part of helping teams adapt to agile meeting and planning ceremonies, the CoEs recommend that teams create Working Agreements / Social Contracts, and the CoEs can offer a workshop to create these agreements.

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  • Develop, organize and deliver trainings on processes using these tools and also refer them to the necessary tools trainings within CCSQ
  • The QMVIG support team will send our a survey to QMVIG after tools are implemented to evaluate where coaching is required.

Timeframe

  • Discovery phase took between 3 to 4 months period where we gathered all the information needed for training and coaching 
  • Timeline for completion of recommended approach will take more than 7 months illustrated on the OMVIG workspace Hub and library roadmap