Page History

She previously worked at the Office of the Inspector General (OIG) and in the Survey Operations Group in CCSQ where her team redesigned the Civil Monetary Penalty program’s public presence.   

Prior to his current role, Jon worked at the Michigan Department of Health and Human Services redesigning the state's largest safety net programs to be simpler and easier to navigate for residents. He received an MPA from the Ford School of Public Policy at the University of Michigan and a Bachelors of English from Calvin College. 

She has significantly impacted projects like modernizing CMS’s Quality Payment Program and contributing to national maternal healthcare policy through research on the birthing experiences of women of color. Her work also helped secure $1 million for the SAMHSA-led Task Force on Trauma-Informed Care. 

As a co-founder of UXCamp DC and UXCamp NYC, Glennette has played a pivotal role in fostering a sense of community in the UX field. Her efforts have connected professionals and enthusiasts, making them feel part of a larger network. She has also served as an adjunct professor at MICA, developing a curriculum encouraging MBA students to focus on social entrepreneurship and cultural awareness. 

Glennette enjoys family time outside of work with her two children and two dogs. She is married to a retired MPD officer. Glennette holds an MBA in Strategic Design from Philadelphia University and a BA in Journalism from Howard University. 

Her career spans an additional 9 years in the private sector, where she honed her skills in the payments and telecom industries, designing UX solutions that drive innovation and efficiency. 

Her work in the federal space has been marked by a commitment to improving quality of life through user-centered design. She led the modernization of the Social Security design system, transitioning it to a component-based library that underwent rigorous testing with the general public. She is driven by a mission to continuously improve the design of services that millions rely on every day. 

While conducting user research at organizations such as 18F and FEMA, many survivors have shared their personal experiences with Gail, the unexpected side effect of the safe space research often offers. She has collaborated with trauma professionals to adapt user research practices to respond with care and purpose in these vulnerable settings.  She believes we need to include a wide audience to create experiences that help people reach their goals equitably and reduce any unintentional in the process.  

Gail likes to pour detailed understanding, systems thinking, and pragmatic optimism in a bowl and stir until solutions emerge. 

She has a background in long-term care, acute care, case management, utilization management, and quality improvement. Jen is Black Belt trained, a Certified Professional in Healthcare Quality, Forrester CX certified, and holds a Master of Science in Nursing Administration. She lives in Eastern Iowa with her husband and two children. 

During that time, he found his passion for civic technology through his work with Code for America, along with several local grass-roots organizations; supporting their efforts in advocating for policy change through data-driven storytelling. He took an interest in healthcare after serving on the volunteer board of a Federally Qualified Health Center, eventually assuming the role of Vice Chair. There, he developed an appreciation for the ways that policy and design can intersect to create great experiences for beneficiaries who need high-quality, accessible healthcare services most. Through his small-business experience, Jesse brings a delivery-driven perspective to human-centered solutions and applies a pragmatic approach to tackling challenging problems. 

Jesse is happiest when he is holding his 6-month-old, being chased by his 4-year-old, or playing with his boxer-mix, Nellie! 

We aim to improve the customer experience for CDC products and services for state, tribal, local, and territorial (STLT)  (STLT) jurisdictions. Prior to joining CDC, Suzi was a Digital Services Strategist for the US Digital Service, where she was the lead researcher on a project that launched the childtaxcredit.gov website. 

Suzi came to federal service after over 20 years in industry leading user research teams at UserTesting.com, Tencent, and Google Cloud Services Big Data unit. Suzi holds a master's degree in information science, with specialization in natural language processing (NLP), computer-supported cooperative work (CSCW), and human-centered design (HCD). 

Prior, he was the Director of Strategy at 18F, a civic consultancy for and inside the government. He led the digital strategy practice and served as a designer and strategist on projects. Previously, as a Global Education Instructional Designer and Training Development Specialist at Google, he designed learning products and services for people in low-to-middle-income countries around the world.