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To empower CCSQ stakeholders to innovate by providing customer-first and design thinking strategies and solutions. |
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HCD is not just about a user interface (it's about the experience, which can encompass many digital and non-digital touchpoints) ... |
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We serve CCSQ by demonstrating how design thinking leads to better products and services for its customers. |
Gain an understanding of the Human-Centered Design process through hands on training or browse the Microlearning videos section.
For persons interested in topics related to human-centered research and design to share success stories, help one another, and learn from each other.
Have an Idea of Suggestion? We would love to hear from you!
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| Human-Centered Design Center of Excellence OLDDue to a surge in the use of the CCSQ PRA Generic Clearance, a mechanism to expedite the Paperwork Reduction Act coverage for HCD research, our team has partnered with CMS to renew the clearance and expand its capacity for years to come.
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<div id="narrow" sty;e="border: 1px solid !important; "><h2 style="color: #008989; "><strong>Training & Events</strong></h2>
<ul style="padding-top:6px;"> <li><strong>Training</strong> - <em>Better Together: Achieving great outcomes with Lean, Agile, and Human-Centered Design</em> - 03/19/24<br><br></li><li><strong>Office Hours</strong> - 03/21/24<br><br></li> <li><strong>Community of Practice</strong> - <em>Human-Centered Design 10X Projects</em> - 03/28/24<br><br></li>
<li><strong>Office Hours</strong> - 04/18/24<br><br></li> </ul>
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<div id="wide"><h2 style="color: #008989"><strong>Latest from the Blog</strong></h2>
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<li><a href="https://qnetconfluence.cms.gov/pages/viewpage.action?pageId=481630034"><h3 style="color: #008989"><strong>Human-Centered AI: 5 HCD Principles for Developing AI</strong></h3></a></li>
<li><img style="float: left; width: 150px; margin-right:10px; margin-bottom: 30px;" src="https://qnetconfluence.cms.gov/download/attachments/481630034/human-centered_AI.png?version=1&modificationDate=1696276155889&api=v2&effects=border-simple,blur-border">
In recent years, Artificial Intelligence (AI) has transcended the realms of science fiction to become an integral part of our daily lives. From recommending the next song on your playlist to predicting global financial markets, AI's capabilities are vast, varied, and truly transformative. As with any disruptive technology, the potential of AI is unparalleled, promising solutions to some of the most pressing challenges we face today in healthcare. <a href="https://qnetconfluence.cms.gov/pages/viewpage.action?pageId=481630034">Read more...</a><br><br></li>
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| Meet Our Team |
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| The HCD CoE is an organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices and seek to fulfill the charge |
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of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”). Does your team regularly involve your customers? Do you want to learn more about how to integrate design thinking as a continuous improvement practice |
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Reach out for a consultation today!
Human-Centered Design (HCD) at CMS is the process CCSQ IT Product and Support Teams (CIPST) uses to understand the people for whom we are writing policies and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.
While ISG has typically focused on satisfying the functional requirements, the HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. The HCD Process at CMS consists of the following six steps: initiation; immersion in research to understand people using CMS services; synthesis of data and insights; ideation of possible solutions; prototyping new services and testing them; and implementation.
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“Design can be art. Design can be aesthetics. Design is so simple, that’s why it is so complicated.”-Paul Rand |
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The HCD Center of Excellence is helping CCSQ to achieve a new future where: |
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Upcoming Events
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Read the latest post.
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