Human-Centered Design

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Address assumptions. Encourage empathy. Ignite innovation. 



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Our

Vision

Empowering CMS

To empower CCSQ stakeholders to innovate by providing customer-first and design thinking strategies and solutions.

Our Mission

We serve CMS by demonstrating how design thinking leads to better products and services for its customers. This human-centered approach to innovative problem solving is achieved through education, coaching, maintaining best practices, and providing resources to reduce burdens and increase customer satisfaction.



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What is HCD?

HCD is not just about a user interface (it's about the experience, which can encompass many digital and non-digital touch points) ...



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Services

The HCD CoE team provides both direct and self-service support to CCSQ.



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Learn about HCD

Gain an understanding of the Human-Centered Design process through hands on training or browse the Microlearning videos section.

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HCD Community of Practice (CoP)

For HCQIS LOB UX and Product Owners to share success stories, help one another, and learn from each other. 

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Share your Ideas

Have an Idea of Suggestion? We would love to hear from you! 

Our Customers

  • CCSQ employees
  • HCQIS product teams
    • ISG leadership

    WHO ARE WE?

    The HCD CoE is a new organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers.  Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices.

    Read more...

    What is HCD and Why Do We Use It?

    Human-

    centered design

    Centered Design (HCD) at CMS is

    an intentional

    the process

    in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, like communications and governance.

    HCD follows a series of well-defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation. 

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    HCD Process

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    Learn about the steps and methods used at each phase of the Human-Centered Design process.

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    Introductory HCD Training (CCSQ Employees)

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    The training workshop will introduce HCD and reinforce knowledge with activity-based group learning.

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    Principles of Human-Centered Design (Don Norman)

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    <iframe width="560" height="315" src="https://www.youtube.com/embed/rmM0kRf8Dbk" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

    View short videos to learn about the methods used at each phase of the Human-Centered Design process as well as an introduction to design thinking.  

    the HCQIS Community uses to understand the people for whom we are writing policies and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.

    While ISG has typically focused on satisfying the functional requirements, the HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. The HCD process at CMS consists of the following six steps: initiation; immersion in research to understand people using CMS services; synthesis of data and insights; ideation of possible solutions; prototyping new services and testing them; and implementation.




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    Upcoming Events

    Introduction to HCD Training for CCSQ Staff (Sign up required.) - July 9, 2019 (All Day) 

    HCD Community of Practice - June 27, 2019 @ 3pm (WebEx)


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    News & Announcements

    Why Human-Centered Design? (ISG Pulse Newsletter, 6/2019)


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    hcd@hcqis.org

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    HCD Community of Practice (CoP)

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    The purpose of this CoP is to bring HCQIS LOB UX and Product Owners together, so they can share success stories, help one another, and learn from each other.

    Have an Idea or Suggestion?

    Submit your comments and feedback