Page History

If you do not have access to ServiceNow, you must request that role in HARP and have the request approved by your Security Official.

1. Once your HARP account has been created, log in to HARP.
2. Click Request a Role in HARP.

3. On the Select a Program page, select ServiceNow Quality System, and then click Next.

4. On the Select an Organization page, select your Contract name, andthen click Next.

5. On the Select Roles page, select Standard ServiceNow User, then click Submit.

6. Send an email to your Security Officer

7. Your organization's Security Official approves your user role request. You will be notified via email when your role has been approved.

8. Continue to the next section “Steps to Submit ServiceNow Access Requests” to request access to the appropriate ServiceNow Assignment Group.

9. Log into CCSQ ServiceNow at https://cmsqualitysupport.servicenowservices.com/ using your HARP credentials.

After you have access to ServiceNow, you must request access to the appropriate ServiceNow Assignment Group and have the request approved by your Security Official.

1. Sign into the Service Portal using your HARP credentials.

2. Click I Need Something to be redirected to the Service Catalog.

3. From the Service Catalog, select Assignment Group Management.

4. Select Edit ServiceNow Assignment Group Membership.

5. Click the Add button to open the Add Row pop-up window for the Add members to groups information.

6. Complete the following fields in the Add Row pop-up:

• Assignment Group: Enter or select the ADO-PM3 ServiceNow-Support Assignment Group from the lookup using the Magnifying Glass Icon.

 NOTE: Designated group members will display in the Current Group Members listing.

•  Add Members: Type the member’s name or select member(s) from the lookup using the Magnifying Glass Icon. 

NOTE: The More information displays, "Select members to be added to the group. If you cannot locate the group member, they do not have a ServiceNow account. To request an account, please have them sign up via the CCSQ ServiceNow Getting Started Page."

7. Click the Add button to add the selected member to the group for the ServiceNow Assignment Group Membership Request.

8. Scroll down to the Need by date Select the Calendar Icon to provide the current date or future date.

NOTE: You will receive the following error message if you select a previous date: “Need by date cannot be before current date”.

9. Complete the Business Justification Type “Assignment Group needed to access ServiceNow to perform my role on the (insert your contract name here).”

10. Locate and select the Paperclip Icon to attach a document, file, image, etc., to the form, if needed.

11. Click the Submit button to submit your request.

NOTE: Upon submission, a requested item (RITM) record will be created and assigned to the CCSQ Services and Operations Support team for approval. Once the RITMs have been created, a single notification will be sent to the requestor with the details for each request. 

For detailed steps, please visit the Knowledge Article on Assignment Group Management Catalog Items. Note: To view Knowledge Articles you will need to sign into your CCSQ ServiceNow account.