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If you do not have access to ServiceNow, you must request that role in HARP and have the request approved by your Security Official.

1. Once your HARP account has been created, log in to HARP.
2. Click Request a Role in HARP.

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3. On the Select a Program page, select ServiceNow Quality System, and then click Next.

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4. On the Select an Organization page, select your Contract name (ADO-PM3-Tantus Technologies), andthen click Next.

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5. On the Select Roles page, select Standard ServiceNow User, then click Submit.

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6. Send an email to your Security Officer

7. Your organization's Security Official approves your user role request. You will be notified via email when your role has been approved.

8. Continue to the next section “Steps to Submit ServiceNow Access Requests” to request access to the appropriate ServiceNow Assignment Group.

9. Log into CCSQ ServiceNow at https://cmsqualitysupport.servicenowservices.com/ using your HARP credentials.

Please review the following articles for a detailed explanation on the Incident Management, Service Catalog, Service Portal, and the Password Reset processes.

• Incident Management Process

  • Provides a detailed explanation on the Incident Management process in ServiceNow. This article reviews the incident application and modules, creating a new incident, incident form features, incident notes and the resolution process.

• Service Catalog Process

  • Provides a detailed explanation on the Service Catalog process in ServiceNow. This article provides an understanding of the Service Catalog application and modules, Service Catalog categories, types of records, locating and working catalog tasks, closing catalog tasks.

• Service Portal User Guide

  • Provides a detailed explanation of the self-service portal where users can submit incidents or requests, check the status of incidents/requests, or approve requests.

• Password Reset Process

  •  Provides a detailed explanation of the password reset process which includes enrollment and resetting your password once enrolled.

• Demand Management Process

  • Provides a detailed explanation on how to create and submitting an idea, as well as an overview of the Demand Management process once an idea is accepted.

Please review the following articles for a detailed explanation on the Incident Management, Service Catalog, Service Portal, and the Password Reset processes.

• Incident Management Process

  • Provides a detailed explanation on the Incident Management process in ServiceNow. This article reviews the incident application and modules, creating a new incident, incident form features, incident notes and the resolution process.

• Service Catalog Process

  • Provides a detailed explanation on the Service Catalog process in ServiceNow. This article provides an understanding of the Service Catalog application and modules, Service Catalog categories, types of records, locating and working catalog tasks, closing catalog tasks.

• Service Portal User Guide

  • Provides a detailed explanation of the self-service portal where users can submit incidents or requests, check the status of incidents/requests, or approve requests.

• Password Reset Process

  •  Provides a detailed explanation of the password reset process which includes enrollment and resetting your password once enrolled.

• Demand Management Process

  • Provides a detailed explanation on how to create and submitting an idea, as well as an overview of the Demand Management process once an idea is accepted.