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Welcome to the Human-Centered Design (HCD) Space
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, such as communications and governance.
HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
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MicroLearningView various videos and infographics all about the HCD process.
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HCD Process & Methods (with examples, templates and additional resources)
Click on the links within the columns below to view the What, Why, When, and How to use each method along with any templates or additional resources within the step.
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INITIATE
Kick off project,
define problem and scope,
identify SMEs and
review existing data.
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<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Initiate">Initiate Overview</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Analysis%20and%20Synthesis">Analysis & Synthesis</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Bodystorming">Bodystorming</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps">Empathy Maps</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/How+Might+We">How Might We...?</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Problem+Statement">Problem Statement</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Design+Brief">Project / Design Brief</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Project+Kickoff+Meeting">Project Kickoff Meeting</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Requirements+Gathering">Requirements Gathering</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Interviews">Stakeholder Interviews</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Stakeholder+Mapping">Stakeholder Mapping</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboard">Storyboard</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Stories">User Stories</a></li>
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IMMERSE
Observe and document
where your users' problems
exist via interviews
and immersion.
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<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Immerse">Immerse Overview</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Mapping">Cognitive Mapping</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Contextual+Inquiry">Contextual Inquiry</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Customer+Journey+Maps">Customer Journey Maps</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+Studios">Design Studios</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Desirability+Testing">Desirability Testing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Diary+Studies">Diary Studies</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Map">Empathy Map</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Ethnographic+Research">Ethnographic Research</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Focus+Groups">Focus Groups</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Interviews">Interviews</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Participatory+Design">Participatory Design</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Personas">Personas</a></li>
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SYNTHESIZE
Analyze your researchto find themes,
patterns and insights.
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<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Synthesize">Synthesize Overview</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Affinity+Diagram">Affinity Diagramming</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Card+Sorting">Card Sorting</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Comparative+Analysis">Comparative Analysis</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Content+Audit">Content Audit</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Data+Visualization">Data Visualization</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Empathy+Maps+again">Empathy Map</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Journey+Mapping">Journey Mapping</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mental+Modeling">Mental Modeling</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mind-mapping">Mind-mapping</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Proto+Personas">Proto Personas</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Top+Task+Analysis">Top Task Analysis</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Stories+again">User Stories</a></li>
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IDEATE
Brainstorm potential solutions,co-design with users,
identify ideas to test.
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<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Ideate">Ideate Overview</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Brainstorming">Brainstorming</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Brain-writing">Brain-Writing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Collaborative+Sketching">Collaborative Sketching</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Design+a+Superhero">Design a Superhero</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Forced+Connections">Forced Connections</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Mash-up">Mash-up</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Questioning+Assumptions">Questioning Assumptions</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/SCAMPER">S.C.A.M.P.E.R.</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Six+Thinking+Hats">Six Thinking Hats</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboarding">Storyboarding</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wishing">Wishing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Zero+Draft">Zero Draft</a></li>
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PROTOTYPE
Create storyboards
or low-fidelity solutions
to elicit feedback;
refine and iterate.
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<li><a href="https://qnetconfluence.cms.gov/display/HCD/HCD+Process%3A+Prototype">Prototype Overview</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Cognitive+Walkthrough">Cognitive Walkthrough</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Interactive+Prototype">Interactive Prototype</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Paper+Prototype">Paper Prototype</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Product+Prototype">Product Prototype</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Role+Playing">Role Playing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Service+Prototype">Service Prototype</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Sketch">Sketch</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Storyboarding+Flow">Storyboarding Flow</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Tree+Testing">Tree Testing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Usability+Testing">Usability Testing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wireframing">Wireframing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Wizard+of+Oz+Prototype">Wizard of Oz Prototype</a></li>
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IMPLEMENT
Pilot a solution;
track metrics, manage
and communicate change,
and improve for roll-out.
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<li><a href="https://qnetconfluence.cms.gov/display/HCD/Beta+Version">Beta Version</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Change+Management">Change Management</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Feedback+Loop">Feedback Loop</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Performance+Testing">Performance Testing</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Phased+Rollout">Phased Rollout</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Quality+Metrics">Quality Metrics</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/Sunsetting">Sunsetting</a></li>
<li><a href="https://qnetconfluence.cms.gov/display/HCD/User+Acceptance+Testing+UAT">User Acceptance Testing (UAT)</a></li>
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MicroLearning
View various videos and infographics all about the HCD process.
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HCD ToolkitExamples and templates used in the Human-Centered Design process. |