EQRS Communications Hub

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New Support Central Feature –

  SMS Texts for Tracking an Existing Ticket  is here!

Affected Customers: CCSQ Support Central Customers

Starting Monday, January 23, 2023, CCSQ Support Central customers will be able to use SMS messaging when requesting to track an existing ticket(s).

This new feature provides the following benefits to CCSQ Support Central Customers:

    • An additional convenient, customer-friendly authentication method via text message 
    • Eliminates the need to navigate between the CCSQ Support Central website and email to get the one-time password (OTP) for identification

To see the SMS messaging feature, click the image below to view the CCSQ Support Central Guided Tour.

For more information, access the Master Article for CCSQ Support Central in CCSQ ServiceNow and review the following Knowledge Articles:

  • CCSQ Support Central Track an Existing Ticket
  • How to use the Mobile Device Option for Tracking an Existing Ticket in CCSQ Support Central

Note: To view Knowledge Articles you will need to sign into your CCSQ ServiceNow account.



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Tip
titleWelcome to the EQRS Communications Hub

Attention:  All pages within this space are public facing.  Users accessing the pages are not required to log into Confluence.  Therefore, please be aware of the type of information that is being shared on these pages.


10 Ways EDI Improves Your Bottom Line           

Electronic Data Interface Submitters


                                                      CCSQ Support Central                                                                              How To Use CCSQ Support Central

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EQRS and EDI Development Alignment Process

System States


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titleEQRS

EQRS: System Status -

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titleOperational
 





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linkhttps://qnetconfluence.cms.gov/display/HS/HARP


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titleHARP

HCQIS Access Roles and Profile (HARP) System Status -

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HS:HARP
HS:HARP
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linkhttps://qnetconfluence.cms.gov/display/HS/Managed+File+Transfer


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Managed File Transfer (MFT): System Status -












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System Status Legend

For additional information on Service Interruptions, please visit the associated Service Page.


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Status
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titleOperational
 All services are working. No issues reported.


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Status
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titleIssues Reported
 Issues have been reported. There may be some service interruptions or general access issues.


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width25

Status
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titlePlanned Outage
 Current or scheduled outage is underway.


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width25

Status
colourRed
titleSystem Outage
 System is currently down.  Some or all services are interrupted.