Page History

Info
This site is under construction. More information coming soon!

Welcome to the Human-Centered Design (HCD) Space

Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, such as communications and governance.

HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.

Panel

borderColor	#aab8c6
bgColor	#fcfcfc
borderWidth	1
borderStyle	solid

Need Help with Anything HCD Related?

Placeholder text. Something here about come to us instead of bothering Leslie and Suzanne from CMS. Commodo consequat. Duis autem vel eum iriure dolor. hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis.

HCD@hcqis.org

HCD Process & Methods (with examples, templates and additional resources)

Click on the links within the columns below to view the What, Why, When, and How to use each method along with any templates or additional resources within the step.

Section

Column

width	16%

INITIATE

Kick off project,
define problem and scope,
identify SMEs and
review existing data.

HTML

<!-- THIS CODE IS FOR THE DROPDOWNS TO WORK PROPERLY.  THIS IS HTML CODE FOR NOW, BUT A TICKET WILL BE IN WITH THE JIRA TEAM TO CREATE THIS WITHOUT HTML KNOWLEDGE -->
<p align="center">
<!-- THE HREF="javascript:void(0);" and ARIA-OWNS="initiate" determines what dropdown - DIV id="initiate" without the # - appears when clicking on the link. This needs to be custom for each link / dropdown combo  -->
<a href="javascript:void(0);" aria-owns="initiate" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">Methods</a></p>
<!-- Simple Dropdown - dropdown -->
<div id="initiate" class="aui-dropdown2 aui-style-default">
    <ul class="aui-list-truncate">
        <li><a href="http://example.com/">Initiate Overview</a></li>
		<li><a href="http://example.com/">Analysis & Synthesis</a></li>
        <li><a href="http://example.com/">Bodystorming</a></li>
        <li><a href="http://example.com/">Empathy Maps</a></li>
        <li><a href="http://example.com/">How Might We…?</a></li>
        <li><a href="http://example.com/">Problem Statement</a></li>
        <li><a href="http://example.com/">Project / Design Brief</a></li>
		<li><a href="http://example.com/">Project Kickoff Meeting</a></li>
		<li><a href="http://example.com/">Requirements Gathering</a></li>
		<li><a href="http://example.com/">Stakeholder Interviews</a></li>
		<li><a href="http://example.com/">Stakeholder Mapping</a></li>
		<li><a href="http://example.com/">Storyboard</a></li>
		<li><a href="http://example.com/">User Stories</a></li>
    </ul>
</div><!-- .aui-dropdown2 -->

Column

width	16%

IMMERSE

Observe and document
where your users' problems
exist via interviews
and immersion.

HTML

<!-- THIS CODE IS FOR THE DROPDOWNS TO WORK PROPERLY.  THIS IS HTML CODE FOR NOW, BUT A TICKET WILL BE IN WITH THE JIRA TEAM TO CREATE THIS WITHOUT HTML KNOWLEDGE -->
<p align="center">
<!-- THE HREF="javascript:void(0);" and ARIA-OWNS="immerse" determines what dropdown - DIV id="initiate" without the # - appears when clicking on the link. This needs to be custom for each link / dropdown combo  -->
<a href="javascript:void(0);" aria-owns="immerse" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">Methods</a></p>
<!-- Simple Dropdown - dropdown -->
<div id="immerse" class="aui-dropdown2 aui-style-default">
    <ul class="aui-list-truncate">
        <li><a href="http://example.com/">Immerse Overview</a></li>
		<li><a href="http://example.com/">Contextual Inquiry</a></li>
        <li><a href="http://example.com/">Customer Journey Maps</a></li>
        <li><a href="http://example.com/">Design Studios</a></li>
        <li><a href="http://example.com/">Desirability Testing</a></li>
        <li><a href="http://example.com/">Diary Studies</a></li>
        <li><a href="http://example.com/">Empathy Map</a></li>
		<li><a href="http://example.com/">Ethnographic Research</a></li>
		<li><a href="http://example.com/">Focus Groups</a></li>
		<li><a href="http://example.com/">Interviews</a></li>
		<li><a href="http://example.com/">Participatory Design</a></li>
		<li><a href="http://example.com/">Personas</a></li>
    </ul>
</div><!-- .aui-dropdown2 -->

Column

width	16%

SYNTHESIZE

Analyze your research
to find themes,
patterns and insights.

HTML

<!-- THIS CODE IS FOR THE DROPDOWNS TO WORK PROPERLY.  THIS IS HTML CODE FOR NOW, BUT A TICKET WILL BE IN WITH THE JIRA TEAM TO CREATE THIS WITHOUT HTML KNOWLEDGE -->
<p align="center">
<!-- THE HREF="javascript:void(0);" and ARIA-OWNS="synthesize" determines what dropdown - DIV id="initiate" without the # - appears when clicking on the link. This needs to be custom for each link / dropdown combo  -->
<a href="javascript:void(0);" aria-owns="synthesize" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">Methods</a></p>
<!-- Simple Dropdown - dropdown -->
<div id="synthesize" class="aui-dropdown2 aui-style-default">
    <ul class="aui-list-truncate">
        <li><a href="http://example.com/">Synthesize Overview</a></li>
		<li><a href="http://example.com/">Affinity Diagramming</a></li>
        <li><a href="http://example.com/">Card Sorting</a></li>
        <li><a href="http://example.com/">Comparative Analysis</a></li>
        <li><a href="http://example.com/">Content Audit</a></li>
        <li><a href="http://example.com/">Data Visualization</a></li>
        <li><a href="http://example.com/">Empathy Map</a></li>
		<li><a href="http://example.com/">Journey Mapping</a></li>
		<li><a href="http://example.com/">Mental Modeling</a></li>
		<li><a href="http://example.com/">Mind-mapping</a></li>
		<li><a href="http://example.com/">Proto Personas</a></li>
		<li><a href="http://example.com/">Top Task Analysis</a></li>
		<li><a href="http://example.com/">User Stories</a></li>
    </ul>
</div><!-- .aui-dropdown2 -->

Column

width	16%

IDEATE

Brainstorm potential solutions,
co-design with users,
identify ideas to test.

HTML

<!-- THIS CODE IS FOR THE DROPDOWNS TO WORK PROPERLY.  THIS IS HTML CODE FOR NOW, BUT A TICKET WILL BE IN WITH THE JIRA TEAM TO CREATE THIS WITHOUT HTML KNOWLEDGE -->
<p align="center">
<!-- THE HREF="javascript:void(0);" and ARIA-OWNS="ideate" determines what dropdown - DIV id="initiate" without the # - appears when clicking on the link. This needs to be custom for each link / dropdown combo  -->
<a href="javascript:void(0);" aria-owns="ideate" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">Methods</a></p>
<!-- Simple Dropdown - dropdown -->
<div id="ideate" class="aui-dropdown2 aui-style-default">
    <ul class="aui-list-truncate">
        <li><a href="http://example.com/">Ideate Overview</a></li>
		<li><a href="http://example.com/">Brainstorming</a></li>
        <li><a href="http://example.com/">Brain-Writing</a></li>
        <li><a href="http://example.com/">Collaborative Sketching</a></li>
        <li><a href="http://example.com/">Design a Superhero</a></li>
        <li><a href="http://example.com/">Forced Connections</a></li>
        <li><a href="http://example.com/">Empathy Map</a></li>
		<li><a href="http://example.com/">Journey Mapping</a></li>
		<li><a href="http://example.com/">Mental Modeling</a></li>
		<li><a href="http://example.com/">Mind-mapping</a></li>
		<li><a href="http://example.com/">Proto Personas</a></li>
		<li><a href="http://example.com/">Top Task Analysis</a></li>
		<li><a href="http://example.com/">User Stories</a></li>
    </ul>
</div><!-- .aui-dropdown2 -->

Column

width	16%

PROTOTYPE

Create storyboards
or low-fidelity solutions
to elicit feedback;
refine and iterate.

HTML

<!-- THIS CODE IS FOR THE DROPDOWNS TO WORK PROPERLY.  THIS IS HTML CODE FOR NOW, BUT A TICKET WILL BE IN WITH THE JIRA TEAM TO CREATE THIS WITHOUT HTML KNOWLEDGE -->
<p align="center">
<!-- THE HREF="javascript:void(0);" and ARIA-OWNS="prototype" determines what dropdown - DIV id="initiate" - appears when clicking on the link. This needs to be custom for each link / dropdown combo  -->
<a href="javascript:void(0)" aria-owns="prototype" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">Methods</a></p>
<!-- Simple Dropdown - dropdown -->
<div id="prototype" class="aui-dropdown2 aui-style-default">
    <ul class="aui-list-truncate">
        <li><a href="http://example.com/">Prototype Overview</a></li>
		<li><a href="http://example.com/">Cognitive Walkthrough</a></li>
        <li><a href="http://example.com/">Interactive Prototype</a></li>
        <li><a href="http://example.com/">Paper Prototype</a></li>
        <li><a href="http://example.com/">Product Prototype</a></li>
        <li><a href="http://example.com/">Role Playing</a></li>
        <li><a href="http://example.com/">Service Prototype</a></li>
		<li><a href="http://example.com/">Sketch</a></li>
		<li><a href="http://example.com/">Storyboarding</a></li>
		<li><a href="http://example.com/">Tree Testing</a></li>
		<li><a href="http://example.com/">Usability Testing</a></li>
		<li><a href="http://example.com/">Wireframing</a></li>
		<li><a href="http://example.com/">Wizard of Oz Prototype</a></li>
    </ul>
</div><!-- .aui-dropdown2 -->

Column

width	16%

IMPLEMENT

Pilot a solution;
track metrics, manage
and communicate change,
and improve for roll-out.

HTML

<!-- THIS CODE IS FOR THE DROPDOWNS TO WORK PROPERLY.  THIS IS HTML CODE FOR NOW, BUT A TICKET WILL BE IN WITH THE JIRA TEAM TO CREATE THIS WITHOUT HTML KNOWLEDGE -->
<p align="center">
<!-- THE HREF="javascript:void(0);" and ARIA-OWNS="prototype" determines what dropdown - DIV id="initiate" without the # - appears when clicking on the link. This needs to be custom for each link / dropdown combo  -->
<a href="javascript:void(0)" aria-owns="implement" aria-haspopup="true" class="aui-button aui-dropdown2-trigger aui-style-default">Methods</a></p>
<!-- Simple Dropdown - dropdown -->
<div id="implement" class="aui-dropdown2 aui-style-default">
    <ul class="aui-list-truncate">
        <li><a href="http://example.com/">Beta Version</a></li>
		<li><a href="http://example.com/">Change Management</a></li>
        <li><a href="http://example.com/">Feedback Loop</a></li>
        <li><a href="http://example.com/">Performance Testing</a></li>
        <li><a href="http://example.com/">Phased Rollout</a></li>
        <li><a href="http://example.com/">Quality Metrics</a></li>
        <li><a href="http://example.com/">Sunsetting</a></li>
		<li><a href="http://example.com/">User Acceptance Testing</a></li>
    </ul>
</div><!-- .aui-dropdown2 -->

Panel

borderColor	#aab8c6
bgColor	#fcfcfc
borderWidth	10
borderStyle	solid

MicroLearning

View various videos and infographics all about the HCD process.

HTML

<iframe width="100%" height="315"  src="https://www.youtube.com/embed/BeEUemtdoJQ" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Panel

borderColor	#aab8c6
bgColor	#fcfcfc
borderWidth	1	borderStyle	solid0

HCD Toolkit

Examples and templates used in the Human-Centered Design process.

borderColor

Panel

#aab8c6
bgColor	#fcfcfc
borderWidth	1	borderStyle	solid0

Helpful Links to External Content

Quick Links to external websites with information that you may need to know.

...

Page tree

Versions Compared

Old Version 55

New Version 56

Key

Need Help with Anything HCD Related?

HCD Process & Methods (with examples, templates and additional resources)

MicroLearning

HCD Toolkit

Helpful Links to External Content