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Alert
typeInfo

EQRS Alert: Unscheduled EQRS Clinical Data Submission DowntimeResolved

01/27/2023

The End Stage Renal Disease (ESRD) Quality Reporting System (EQRS) will be unavailable for clinical data submission issue has been resolved. EQRS users may resume submitting clinical data effective immediately. Please cease all clinical data submission activities until notified by CMS that clinical submissions can resume.

Please note that some files may have failed and not sent proper feedback files. We will provide a list of those files.  Thank This unscheduled downtime is necessary to permit CMS to make essential updates. These updates are critical, and CMS is working to complete them as soon as possible. CMS will provide an update on submission activities by the end of Friday, 01/27/2023. We thank you for your cooperation and patience while we completed work on this issue.

If you are having technical issues with accessing the EQRS user interfaceneed technical assistance for EQRS, please contact the Center for Clinical Standards and Quality (CCSQ) Service Center. The CCSQ Service Center is open Monday-Friday 8 a.m. to 8 p.m. Eastern Time and can be reached via phone at : (866) 288-8912, via email at: qnetsupport-esrd@cms.hhs.gov, or by going to CCSQ Support Central.

New Support Central Feature –

  SMS Texts for Tracking an Existing Ticket  is here!

Affected Customers: CCSQ Support Central Customers

Starting Monday, January 23, 2023, CCSQ Support Central customers will be able to use SMS messaging when requesting to track an existing ticket(s).

This new feature provides the following benefits to CCSQ Support Central Customers:

    • An additional convenient, customer-friendly authentication method via text message 
    • Eliminates the need to navigate between the CCSQ Support Central website and email to get the one-time password (OTP) for identification

To see the SMS messaging feature, click the image below to view the CCSQ Support Central Guided Tour.

For more information, access the Master Article for CCSQ Support Central in CCSQ ServiceNow and review the following Knowledge Articles:

  • CCSQ Support Central Track an Existing Ticket
  • How to use the Mobile Device Option for Tracking an Existing Ticket in CCSQ Support Central

Note: To view Knowledge Articles you will need to sign into your CCSQ ServiceNow account.



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System States


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EQRS: System Status -

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titleOperational
 





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HCQIS Access Roles and Profile (HARP) System Status -

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HS:HARP
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linkhttps://qnetconfluence.cms.gov/display/HS/Managed+File+Transfer


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Managed File Transfer (MFT): System Status -












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System Status Legend

For additional information on Service Interruptions, please visit the associated Service Page.


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Status
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titleOperational
 All services are working. No issues reported.


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titleIssues Reported
 Issues have been reported. There may be some service interruptions or general access issues.


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titlePlanned Outage
 Current or scheduled outage is underway.


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titleSystem Outage
 System is currently down.  Some or all services are interrupted.