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S C H E D U L E
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With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions. |
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8:30 - 8:45 | Welcome from CMSPresenter: Brandy Barnette |
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8:45 - 9:30 | Keynote Presentation: Uncovering the Emotional Journey for the Ideal Patient ExperiencePresenter: Marty Gage Keynote Presentation Join us to learn how patients define the ideal healthcare experience, and how to focus on a user-driven definition of healthcare usability. Areas of interest: process, research, and user experience
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9:30 - 9:45 | Break |
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9:45 - 10:15 | (S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?Presenters: Cupid Chan Presentation Join us to learn from the Customer-Focused Research Group who will share an overview of their work across CMS and how it informs policymaking. Areas of interest: government, leadership, policy and strategy
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Contact
If you want to learn more about the HCD CoE, please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or-our QualityNet Slack channels #hcd-share,#hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov
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9:30 - 9:45 | Break |
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Anchor | | Session3 | Session3 |
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In 2022, Advance Equity is the first pillar of the Centers for Medicare & Medicaid Services (CMS) Strategic Plan. This strategy aims to advance health equity by addressing the health disparities that underlie our health system through stakeholder engagement and by building this pillar into the core functions of CMS. It also aligns with the Biden-Harris Administration’s commitment in this area and Social Determinant of Health (SDH) is one of the key aspects. Attendees will learn:
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10:15 - 10:30 | Break |
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10:30 - 11:00 | An Ounce of Prevention: How Predictable Disasters Redefine Quality HealthcarePresenter: Sara Ansari and Elizabeth Goodman Case Study This case study will show how we created the repository, integrated personas and intend for the repository to be an integral part of the growth of our HQR system and program. Areas of interest:
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11:00 - 11:15 | Break |
11:15 - 11:45 | Morning Plenary Session: Lessons from the ER: Osteopathic Medicine, Empathy, and Human-Centered Design
Presenter: Tyler Cymet, D.O. and Francisco Ward, D.O.
Morning Plenary Session
Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he reviews trends and challenges with Artificial Intelligence (AI) and the latest in Federated Learning.
Areas of interest:
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Even though AI has advanced a lot in the past six years, the legacy AI approach has a problem: data must be consolidated in one location for the machine learning model to be trained. That means data are exposed, and the data owners lose their data privacy. Even worse, unlike tangible objects, the data exposed can be replicated to potentially hundreds and thousands of times with just a click of a mouse. That makes recovery almost impossible, and hence people now treat data privacy more seriously. The result is insufficient data, which creates another dilemma of hindering the growth and maturity of many AI models as they rely on data. Where should data owners draw the line to determine what they can and cannot trust? In insecurity discipline, there is a methodology called Zero-Trust. Can this be used in AI so that we trust nobody to hold our data but can still help advance AI? There is a new branch of AI called Federated Learning. The concept includes data consolidation to train the model, and the model is pushed out to where the data is located for training. The individual result will then be sent back for aggregation to form the final useful model. Sounds very promising, right? But can this be THE solution to solve the trust issue? Attendees will:
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11:45 - 12:00 | Break |
12:00 - 12:45 | Digital public health at the scale of government: little nudges result in big usability ripples for the public
Moderator: Mathais Rechtzigel
Panelists: Aayat Ali , Amy Behrens and Melissa Eggleston
Panel Discussion
Rob Fay with Tantus Technologies will moderate a panel discussion on examples of bad design and how empathy-driven design can build trust in government products and services.
Areas of interest:
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According to Pew Research, public trust in the government nears record lows and the federal government has recognized the need to improve the way it serves its citizens. One response has been through the publication of OMB Circular A-11 Section 280, which guides how all agencies should prioritize managing the customer experience and improving service delivery. Dark patterns are designs (digital or non-digital) that erode trust by intentionally or unintentionally tricking people into doing something they don't intend, want, or need. These mistakes usually cost people money and always cost them time. The purpose of this panel is not to discuss ways that the government has failed the public. Instead, the goal is to focus on examples of bad design most often seen in the commercial space and how we might respond to these examples to rebuild the public's trust in government solutions. Attendees will:
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12:45 - 1:00 | Break |
1:00 - 1:30 | Plain Talk: Do People Get What We’re Saying?
Presenters: Rick Allen
Presentation
Learn how to effectively communicate health information to diverse audiences using plain language.
Case Study This case study will show how we created the repository, integrated personas and intend for the repository to be an integral part of the growth of our HQR system and program. Areas of interest:
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11:00 - 11:15 | Break |
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11:15 - 11:45 | Morning Plenary Session: Lessons from the ER: Osteopathic Medicine, Empathy, and Human-Centered DesignPresenter: Tyler Cymet, D.O. and Francisco Ward, D.O. Morning Plenary Session Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he reviews trends and challenges with Artificial Intelligence (AI) and the latest in Federated Learning. Areas of interest:
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11:45 - 12:00 | Break |
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12:00 - 12:45 | Digital public health at the scale of government: little nudges result in big usability ripples for the publicModerator: Mathais Rechtzigel Panelists: Aayat Ali , Amy Behrens and Melissa Eggleston Panel Discussion Rob Fay with Tantus Technologies will moderate a panel discussion on examples of bad design and how empathy-driven design can build trust in government products and services. Areas of interest:
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12:45 - 1:00 | Break |
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1:00 - 1:30 | Plain Talk: Do People Get What We’re Saying?Presenters: Rick Allen Presentation Learn how to effectively communicate health information to diverse audiences using plain language. Areas of interest: product and user experience
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1:30 - 1:45 | Break |
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1:45 - 2:15 | Afternoon Plenary Session: KindnessRX: A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving CulturePresenter: Crystal Morse Afternoon Plenary Session This session will include a practical review of data visualization in a public health planning, decision-making, and policy-making context while focusing on fairness, equity, and measuring the efficacy of programs over time. Areas of interest: leadership, policy and strategy
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Areas of interest: product and user experience
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Communication is hard. Communicating health information to diverse audiences with low health literacy is particularly hard—and has high stakes. Attendees will learn:
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1:30 - 1:45 | Break |
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Anchor | | Session8 | Session8 |
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This session will include a practical review of data visualization in a public health planning, decision-making, and policy-making context while focusing on fairness, equity, and measuring the efficacy of programs over time. Includes examples of nuanced and small-seeming problems in data visualization and the large problems they can create downstream. The discussion will consist of specific techniques for governance, independent review, and ongoing quality improvement. Attendees will:
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2:15 - 2:30 | Break |
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2:30 - 3:15 | Continual User Participation in Human-Centered Research and DesignPresenters: Shelagh Cully, Mana Hayashi and Hyorim Park Case Study Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS). Areas of interest:
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3:15 - 3:30 | Break |
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3:30 - 4:00 | Zero Trust TechnologyPresenters: Karlene Stecchi Presentation Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS). Areas of interest:
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4:00 | Closing Remarks |
Tuesday, November 8, 2022 |
REGISTER |
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4:00 | Closing Remarks |
Contact
If you want to learn more about the HCD CoE, please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov
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