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Schedule
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With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions. |
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8:30 - 8:45| Welcome from CMSPresenter: Brandy Barnette |
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8:45 - 9:30 | Keynote Presentation: Uncovering the Emotional Journey for the Ideal Patient ExperiencePresenter: Carol J. SmithMarty Gage Keynote Presentation Carol J. Smith from Carnegie Mellon University will explore trust and how UX practitioners can define and measure it. Areas of interest:
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ContactIf you want to learn more about the HCD CoE, please contact us today. For the QualityNet Community: Visit our HCD Confluence Site -or- For all other visitors, please feel free to email us at: HCD@cms.hhs.gov |
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9:30 - 9:45 | Break |
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9:45 - 10:15 | (S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?Presenters:Morgan TaylorCupid Chan Presentation Join us to learn from the Customerlearn from the Customer-Focused Research Group who Group who will share an overview of their work across CMS and how it informs policymaking. Areas of interest:
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10:15 - 10:30 | Break |
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10:30 - 11:00 | An Ounce of Prevention: How Predictable Disasters Redefine Quality HealthcarePresenter: Lesley HumphreysSara Ansari and Fan HuangElizabeth Goodman Case Study This case study will show how we created the repository, integrated personas and intend for the repository to be an integral part of the growth of our HQR system and program. Areas of interest:
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11:00 - 11:15 | Break |
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11:15 - 11:45 | Morning Plenary Session: Lessons from the ER: Osteopathic Medicine, Empathy, and Human-Centered DesignPresenter: Cupid ChanTyler Cymet, D.O. Morning Plenary Session Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he reviews trends and challenges with Artificial Intelligence (AI) and the latest in Federated Learning. Areas of interest:
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11:45 - 12:00 | Break |
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12:00 - 12:45 | Digital public health at the scale of government: little nudges result in big usability ripples for the publicPresenterModerator: Rob FayMathais Rechtzigel Panelists: Panel Discussion Rob Fay with Tantus Technologies will moderate a panel discussion on examples of bad design and how empathy-driven design can build trust in government products and services. Areas of interest:
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12:45 - 1:00 | Break |
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1:00 - 1:30 | Plain Talk: Do People Get What We’re Saying?Presenters: Hunter Whitney and Mehlika Toy, Ph.D.Rick Allen Presentation The talk will present a case study focusing on hepatitis B patients and an effort involving researchers from Stanford University and others to determine patient-centered tools to better understand non-compliance from the patient perspective and improve the outcomes of the disease. Areas of interest:
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1:30 - 1:45 | Break |
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1:45 - 2:15 | Afternoon Plenary Session: KindnessRX Campaign: A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving CulturePresenter: Edward O’Connor Crystal Morse Afternoon Plenary Session This session will include a practical review of data visualization in a public health planning, decision-making, and policy-making context while focusing on fairness, equity, and measuring the efficacy of programs over time. Areas of interest:
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2:15 - 2:30 | Break |
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2:30 - 3:15 | Continual User Participation in Human-Centered Research and DesignPresenters: Julie Stromberg Shelagh Cully, Mana Hayashi and Hyorim Park Case Study Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS). Areas of interest:
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3:15 - 3:30 | Break |
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3:30 - 4:00 | Zero Trust TechnologyPresenters: Julie StrombergKarley Stecchi Presentation Learn how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS). Areas of interest:
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4:00 | Closing Remarks |