ISG Contract Onboarding Services Lifecycle

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titleWelcome


Section

Welcome to the HCQIS Community

Welcome to the Health Care Quality Information Systems (HCQIS) Community. As a part of the HCQIS Community, you will have access to several tools that are a part of our QualityNet IT Services tool suite. These tools enable CMS stakeholders to submit information on the quality of health care provided to their constituents. From their submissions, stakeholders receive reports on their quality scores that can ultimately improve beneficiary care and determine Medicare and Medicaid payment amounts. Your organization has been approved for the following services:

  • HARP

  • Atlassian

  • MFT

  • ServiceNow
  • Slack

Training resources and videos as well as downloadable handouts for getting started are provided for each service under the QualityNet IT Services tab. For a complete description of all services offered to the community and instructions on how to gain access, refer to Access to Services.

In addition to the services listed above, the following communications tools are available for your use:

  • QualityNet Forum

    • QualityNet

    Mailer

    Refer to the Communications Tools tab for specific details about each tool and how they can assist you in support  of your contract deliverables.Communications Hub




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    titleQualityNet IT Services


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    titleHARP


    Section

    HARP

    HCQIS Access Roles and Profile (HARP) is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Creating an account via HARP provides users with a user ID and password that can be used to sign into many CMS applications. It also provides a single location for users to modify their user profile, change their password, update their challenge question, and add and remove two-factor authentication devices.


    Training Resources:

    Getting Started with HARPHARP

    Requesting a User Role

    Security Official

    Handout Download

    Role

    HARP User Handout Download

    Frequently Asked Questions


    Training Videos:

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    titleVideo: Getting My HARP ID

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    titleVideo: HARP User Profile

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    titleAtlassian


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    Atlassian

    QualityNet Atlassian is a collection of collaboration and planning services available to CMS, CMS contractors, and CMS stakeholders. The Atlassian Suite includes the following tools:

    • Jira: A work management system designed around the way software development and Agile teams do work, which provides the ability for individuals and teams to create, manage, and track tasks.  
    • Confluence: A group collaboration and content management tool that provides content spaces with blog and repository functionality.

    QualityNet Jira and Confluence are accessed with a user's HARP credentials.


    Training Resources:

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    titleGetting Started with CCSQ Data & AnalyticsAtlassian

    This briefly and succinctly describes the essential steps to getting started with Quality AnalyticsQualityNet Atlassian

    Step 1:Get HARP ID. For instructions on the process, refer to the HARP page.

    Step 2: Once the HARP account has been created, log in to HARP and request an Atlassian User Role.

    • For general instructions on this process, visit the HARP page. 
    • For Security Official (SO) specific instructions, see SO section below.

    Step 3: The organization's SO approves the user role request.

    Step 4: User can access Confluence and Jira after a 24 hour period following the confirmation email.

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    titleREQUESTING A SAS VIYA USER ROLE

    Step 1: Once the HARP account has been created, log into HARP and request a QualityNet Atlassian entitlement via a HARP User Role. 

      • Select User Roles from the top of the page, and select Request a Role.
      • Select QualityNet Atlassian.
      • Select your Organization.
      • Select a QualityNet Atlassian user role (choose one)
        • Standard Atlassian User
        • Security Official (SO)

    Step 2: The organization's Security Official reviews and approves/denies the user role request. You will be notified via email that your request has been submitted, and again when your role has been approved or denied.

    Step 3: Log into Jira at https://qnetjira.cms.gov and Confluence at https://qnetconfluence.cms.gov using your HARP credentials.

    After your first login to QualityNet Confluence or Jira, you may need to wait for up to 24 hours to have full access to view your content.



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    titleACCESSING JIRA AND CONFLUENCE

    Jira and Confluence can be accessed by visiting their direct URLs as listed above, or by navigating to the Okta portal at https://idm.cms.gov.

    Step 1: Navigate to https://idm.cms.gov.

    Step 2: Log in with your HARP credentials.

    Step 3: You will see a page with various tiles for each of the applications you have access to through the Okta portal. Click on the Jira or Confluence tiles to get started.

    Note: The Okta portal will log you out after 30 minutes of inactivity. Jira and Confluence both have timeout periods of two hours. If you are logged out of Okta after a 30 minute period of inactivity, you will not be logged out of Jira and Confluence until you have been inactive for two hours in either application. See below for more details.









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    MFT

    Managed File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach.  MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange.


    Managed File Transfer (MFT)     provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user.  In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.


    Training Resources:

    Getting Started with MFT

    MFT Welcome Handout Download

    MFT User Web Guide

    MFT End User Guide

    Frequently Asked Questions



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    titleSlack


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    Slack

    Slack is a digital based collaboration platform that allows you to connect with individuals as well as groups within the CCSQ Community using a variety of different methods including: Channels, Direct Messaging, Voice Calls, Screen Share, File Sharing and more.

    CCSQ QualityNet Slack is HARP (CMS Okta) integrated. If you plan to use QualityNet Slack, first obtain a HARP ID and then submit a request for a QualityNet Slack user role. The Security Official (SO) within your organization will review and approve the role request.


    Training Resources:

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    titleGetting Started with Slack

    Prerequisites

    • HARP ID- Refer to the HARP tab for how to obtain your HARP ID
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    titleREQUESTING THE SLACK USER ROLE

    Once you have created your HARP account or if you have an EIDM account, the next step is to request the CCSQ QualityNet Slack User role. Expand the steps below to view the process.

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    titleStep 1: Go to https://harp.cms.gov/ and log in to your HARP account which will take you to your User Profile. From there, select “User Roles”

    Go to https://harp.cms.gov/ and log into your HARP account.



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    titleStep 2: Request a role


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    titleStep 3: Select the QualityNet SLACK Program.


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    titleStep 4: Select your Organization.


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    titleStep 5: Select the Slack Member role.


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    titleStep 6: You will be notified via email when your role has been approved.

    Once your role has been approved by your SO, you will then have access to CCSQ QualityNet Slack.



     






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    SERVICENOW

    ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time.


    ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_ess

    Training Resources:

    Getting Started with ServiceNow

    ServiceNow Welcome Handout Download

    Frequently Asked Questions

    Post Login Resources:

    Getting Started in ServiceNow

    Training Videos:

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    titleCMS ServiceNow Overview: General Navigation

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    titleNew HCQIS ServiceNow Self-Service Portal

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    QualityNet Forum

    The QualityNet Forum is a dynamic and interactive forum where QIOs can share successes and difficulties and collaborate effectively. These topic-based conversations produce searchable threads where anyone can ask questions, comment, and troubleshoot as things arise allowing the community to learn and share collectively.

    Note: Atlassian credentials are required to access this content. Based on Atlassian license limitations, each organization is limited to three representatives per contract. To request access, please contact your organization's Security Official (SO).


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    titleQualityNet Mailer

    The QualityNet Mailer is a list management system that can assist Application Development Organizations (ADOs) and contractors in communicating with large groups of end-users, program participants, and stakeholders. The system offers two types of lists:

    • Notification List: Provides a means to disseminate key product, program, and/or policy news and other information via email to a large group of list subscribers or designated recipients.
    • Discussion List: Allows all list members to participate in open, ongoing email conversations regarding topics of interest, such as tools, best practices, idea-sharing, problem-solving.

    All lists are made available via subscription from the Sign Up for Email Updates page of the QualityNet website. Public lists are offered for open subscription, while Private lists may be established for reaching a more select group of participants.

    Note: Private list members must be approved by the List Administrator.

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    titleNeed Help ?

    Please contact the Service Center with questions regarding registering or access via email at qnetsupport@hcqis.org or phone at 1-866-288-8914 (TRS: 711).

    For questions related to the new service offerings, please contact QualityNet_IT_Services@hcqis.org.

















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