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This section provides contact information and answers to frequently asked questions (FAQs) regarding the process of onboarding to or offboarding from QualityNet IT Services.

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title	Contact Us

If you have questions, issues, or suggestions, refer to the following on who to contact and how to do so, whether by email, phone, or Slack, as applicable.

QualityNet IT Services

Please contact the Service Center with any questions regarding QualityNet IT Services:

Phone icon Image Modified Phone: 1-866-288-8914 (TRS: 711)

Image Removed Email icon Image Added Email: ServiceCenterSOS@cms.hhs.gov

hashtag icon Image Modified Slack: #help-service-center-sos

Contract Services

Image Removed email icon Image Added Email: ISGContractEngagement@HCQIS.org

Contractors

If there are any Office of Information Technology (OIT) services that we do not offer, please reach out to your CMS COR.

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title	FAQs

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title	Q: Need Help?

A: For questions, please contact ISGContractEngagement@hcqis.org.

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title	Q: Who do I contact if I require additional QualityNet IT Services?

A: Refer to the steps below for information on who to contact depending on whether it is a new or existing contract.

New Contract

Step One: The CMS COR and New Contractor completes the Contract Engagement Intake Form to identify the type of work to be performed and the services required. Refer to the CMS Services tab for guidance on the Data Use Agreement (DUA) process.

Designate initial contractor Security Official (SO) to review contractor access to approved QualityNet IT Services.
Designate initial contractor Security Point of Contact (SPOC) who will ensure security compliance.

Step Two: Upon completion, the CMS COR or New Contractor submits the form to the ISG Contract Engagement team at ISGContractEngagement@hcqis.org.

Existing Contract

Step One: The CMS COR or Contractor submits a request to obtain access to an additional QualityNet IT Service by emailing ISGContractEngagement@hcqis.org. The request should contain the following information:

Name of Organization (HARP Organization Name preferred)
Name of QualityNet IT Service
Business Justification for Use of Service
Estimated Number of Users
COR Approval

Step Two: The ISG Contract Engagement team sends a request for approval of the service(s) to the appropriate CMS Service Leads for processing.

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title	Q: Where can I find information regarding Data Use Agreements?

A: Refer to the CMS Services tab for general information regarding Data User Agreements and links to CMS and CCSQ Data & Analytics resources.

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title	Q: How do I map my DUA to the CCSQ Data & Analytics Centralized Data Repository (CDR) data catalog?

A: Refer to the CCSQ Data & Analytics > Data Resources > Mapping DUAs to the CDR page for information on how to correctly map your DUA to the Centralized Data Repository (CDR).

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ISG Contract Services - Onboarding/Offboarding - 508 Compliant PDF

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