ISG Playbook One SOG Game Plan Enterprise Services EQRS HQR iQIES QIES QIO SOG CCSQ QNet Library
APIs Communications Data & Analytics DevOps & Cloud Human-Centered Design IT Governance Lean-Agile Center of Excellence Portfolio Management QNet Chat QualityNet IT Services Resilience Risk Management Security ServiceNow Knowledge Base Contact Atlassian Support DAB DHAQS DPES DQSAS DQSGED DQSOS ISS SIS CCOM HEIST PM3...
Personas -> Journey Maps -> Service Blueprints
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In Part 1 we defined customer Personas and in Part 2, stressed that a Journey Map reflects a specific Persona’s experience with an organization. To close out this series on service design, we will discuss what we do with this gained empathy for the customer experience. |
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