ISG Playbook
APIs
The Information Systems Group (ISG) Contract Onboarding Services team is responsible for onboarding new contractors and offboarding outgoing contractors to the Centers for Medicare & Medicaid Services (CMS) QualityNet infrastructure, and its information resources.
This site provides a central location for information regarding the process of onboarding or offboarding contractors to/from the QualityNet IT Services, including a dynamic timeline of when each step in the process is to occur and who is responsible for the action. Resources available to CMS Contracting Officer's Representatives (CORs) and contractors are also provided to ensure a smooth transition.
The ISG Contract Onboarding Services team's role is to ensure that user access to QualityNet IT Services occurs seamlessly, whether onboarding a new contractor, transitioning an existing contractor, or closing out a contract with no award.
The following is a brief description of the type of information found in each section:
Access to Services
Identifies the QualityNet IT Services, CMS Services, and QPP ServiceNow Onboarding Processes available to contractors and how to gain access to them.
Onboarding Process
Provides a dynamic timeline of the steps involved and who is responsible for onboarding new contractors to QualityNet IT Services.
Offboarding Process
Identifies four scenarios for determining next steps when offboarding a contractor from QualityNet IT Services.
Roles and Responsibilities
Describes the roles and responsibilities of those involved in the process of onboarding or offboarding contractors to/from QualityNet IT Services.
Contact Us
Provides contact information and responses to frequently asked questions regarding access to QualityNet IT Services.
- QualityNet IT Services: Please Contact the Service Center by phone at 1-866-288-8914 (TRS: 711); by email at ServiceCenterSOS@cms.hhs.gov; or via Slack at #help-service-center-sos
- Contract Services (Onboarding/Offboarding): Please Contact the ISG Contract Onboarding Services team by email at ISGContractorOnboardingServices@cms.hhs.gov or via Slack at #help-contract-onboarding
- Contractors: If you have other questions, please reach out to your CMS COR.