ACCESS TO SERVICESQualityNet IT ServicesCMS ServicesQPP Onboarding ProcessesONBOARDING PROCESS60 Days Prior to AwardContract AwardedPeriod of Performance BeginsWithin 5 Business DaysWithin 10 Business DaysOFFBOARDING PROCESS60 Days Prior to POP EndingPeriod of Performance EndsROLES & RESPONSIBILITIESCMS CORContract Engagement TeamContractorsCONTACT USFAQs
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Procedures for Completing the Contract Engagement Intake Form
Once the Contract has been awarded and the period of performance has begun, the first step is to determine what kind of work the contractor will be performing in order to meet the deliverables. The type of work that the contractor is doing will determine if there is a need for QualityNet IT Services.
To start this process, the CMS COR and New Contractor must complete an initial form to request the start of the contract engagement. Based on the information provided, the ISG Contract Engagement team will determine if there is a need for QualityNet IT Services.
If it is found that the New Contractor will need these services, an interview will be scheduled. Using the information provided, the ISG Contract Engagement team will prepare for the interview, ensuring the attendance of all necessary parties. The gathered information will also be used for entitlements and permissions for key roles in HARP.
Contractor POC Name and Corporate Email (Required)
Security Point of Contact (SPOC) - First Name, Last Name, Corporate Email, and Phone Number (Required)
Security Point of Contact HARP ID (Required)
Security Official (SO) Information - First Name, Last Name, Corporate Email, and Phone Number (Required)
Security Official HARP ID (Required)
Upon completion, the CMS COR or New Contractor submits the form to the ISG Contract Engagement team at ISGContractEngagement@hcqis.org.
Need Help ?
QualityNet IT Services: Please Contact the Service Center by phone at 1-866-288-8914 (TRS: 711); by email at ServiceCenterSOS@cms.hhs.gov; or via Slack at #help-service-center-sos
Contract Services (Onboarding/Offboarding): Please Contact the ISG Contract Onboarding Services team by email at ISGContractorOnboardingServices@cms.hhs.gov or via Slack at #help-contract-onboarding
Contractors: If you have other questions, please reach out to your CMS COR.
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The undersigned acknowledge that they have reviewed the SOP and agree with the information presented here.