Original Story 1:
As a ServiceNow user, I will be able to view an updated training/demo video that contains the current content and screens/layouts within ServiceNow for the ServiceNow Knowledge Author Training
AC: I know this is done when:
-the content of the ServiceNow Knowledge Author Training is reviewed -A training script is created that reflects the current content and screens/layouts within ServiceNow.
-The new recording will contain
-New screen images are created that reflect the current content and screens/layouts within ServiceNow.
-Closed caption text is updated to reflect the current content and screens/layouts within ServiceNow
-The updated recording is reviewed by CMS -Coordinate with CMS to have the updated recording published on CMS YouTube.
Notes:
Who? General SNOW Instance users, with information for the Author Role re:Standards and Compliance
What? that contains the current content and screens/layouts for Current System State
Why? Reduces potential misalignment for users who access out of date trainings and recorded demos in the help library
There are two approval breakpoints in the story.
There are two products in the story, but there is overlap in the content and script. Suggest additive backlog technique
Revised Story:
Story 1:
As a ServiceNow Trainer, I want to have an approved training script so that my videos will accurately help users of system.
- draft of script is created
- Verify there are no gramatical errors
- Verify the script describes the following system behaviors
- one
- two
- three
- Verify that the script matches "stuff" in the test system
- Draft of script is delivered for approval
Story 2:
As a ServiceNow Trainer, I want to have an approved demo script so that my videos will accurately help users of system.
- draft of script is created
- Verify there are no gramatical errors
- Verify the script describes the following system behaviors
- one
- two
- three
- Verify that the script matches "stuff" in the test system
- Draft of script is delivered for approval
Story 3:
As a ServiceNow User, I will be able to view training videos so I can learn to use the Knowledge Author module
- Verify that the video is updated to show the current screens and layouts
- Verify that the video shows the latest content
- Verify that items specific to the Author role are current
- Verify the video follows an approved training script
- Other differences and identified
Story 4:
As a ServiceNow User, I will be able to view Demo videos so I can learn to use the Knowledge Author module
- Verify that the video is updated to show the current screens and layouts
- Verify that the video shows the latest content
Story 5:
As a Guvvie of unspecifed title and responsibility, I can publish the Knowledge Author Module training video to Youtube so that help is readily available to users
- verify the video is 508 compliant
- Verify the video has closed captioning
- Verify that the file size, length, etc are provided
Original Story 2:
As A Access Management Provider I WANT TO create a New Relic dashboard for Barracuda SO THAT I can determine Barracuda volume utilization
COS: Created Dashboard for Barracuda Description Ensure that we review Barracuda Health condition in the New Relic dashboard
Revised Story:
Story 1:
As an Access Management Provider I WANT TO see barracuda I/O on the New Relic dashboard SO THAT I can proactively identify barracuda I/O issues
- Verify that the current I/0 for 3 barracudas is shown
- Verify the IO matches the information on the existing dashboard for all 3 barracudas
- Verify that there is an alert for I/0
Story 2:
As an Access Management Provider I WANT TO see barracuda disk utilization on the New Relic dashboard SO THAT I can proactively identify barracuda I/O issues
- Verify that the disk utilization for all 3....
- Verify the IO matches the information on the existing dashboard for all 3 barracudas
Story 3:
As an Access Management Provider I WANT TO see barracuda memory utilization on the New Relic dashboard SO THAT I can proactively identify barracuda memory overload
- Verify that memory utilization...
- Verify the IO matches the information on the existing dashboard for all 3 barracudas
Story 4:
As an Access Management Provider I WANT TO see the barracuda CPU utilization on the New Relic dashboard SO THAT I can proactively identify barracuda CPU overload
- Verify that memory utilization...
- Verify the IO matches the information on the existing dashboard for all 3 barracudas