ISG Playbook
APIs
Introduction
During onboarding, and before accessing any QualityNet system or application, each user must sign Rules of Behavior, complete the appropriate training, and provide evidence of training completion to their Security Point of Contact (SPOC); the SPOC will track all required training within their organization. In many cases, an annual attestation is also provided to the organization’s CMS Contracting Officer’s Representative (COR) as a deliverable.
If you have questions about policy or need more information regarding contract requirements, please contact your COR.
Security Awareness Training (SAT) - The QualityNet program utilizes the DoD Cyber Exchange, a publicly accessible training library with course offerings, to allow contractors to meet part of the CMS SAT requirements. SAT Training is broken into two (2) separate trainings:
Records Management Training - Additional to Security Awareness training, the HHS Records Management Training is a mandatory requirement outlined in the HHS Policy for Records Management and the Office of Management and Budget (OMB)/National Archives and Records Administration (NARA) joint Directive M-19-21, Transition to Electronic Records. The records management training is to provide an overview of user responsibilities for records handling, help users tell the difference between records and non-records, and assist them in learning how to manage the federal records lifecycle.
Note: The HHS Office of Human Capital manages records management training and requirements for CMS. Therefore, updated instructions may be issued by HHS to include new training requirements, content or links. Please check with your COR for any changes to the information provided by HHS.
Step 1 - Complete the required online training by selecting the corresponding modules listed below.
Step 2 - Enter your name in the Certification of Completion’s online display, which is provided at the successful conclusion of the training.
Step 3 - Take a screen capture (shot) or save a copy of the certificate locally then provide a copy of your completed certification to your organization’s assigned Security Point of Contact (SPOC) who will maintain a copy for record retention.
Recently transitioned from a previous contract?
New users take training during onboarding and before initial access then annually thereafter. Some contracts and organizations require all users to complete training by a specific time each year. There also may be times where a user has transferred from another contract and has taken required training. Therefore, if a user has started or transferred from a previous QualityNet contract and has taken all required trainings within the last 90 days, that user is except from taking any training again until the following calendar year or deliverable period; whichever schedule is followed. Please contact your COR for any questions regarding requirements.
The SPOC should adhere to the following guidelines related to certification and attestation of training results:
- Only one memo is required for all sites under each prime contract region/area/site.
- The Certification Memo must be signed (digitally if preferred) by any designated SPOC and the organization’s designated Program Lead.
- You may apply a naming convention that best suits your organization, Contract or deliverable, but that is easy to understand by other readers.
- Submit the completed certification memo electronically to you’re COR using the specified vehicle outlined in the contract as directed by the CMS COR.
Organizational SPOCs may leverage the provided template to fulfill the requirement.
QNet Security Awareness Certification Template.docx
Records must be updated and maintained at all times, but they are only to be submitted to CMS if requested by the COR or the Information Systems Security Officer (ISSO). Record templates are available within the Security page on the QualityNet Communications Hub or may be obtained through your CMS COR.
Contracts operating across multiple sites (prime/sub) may exercise the option of having multiple records or a single record that reflects all individual sites and each user respectively.
At the top of each page insert the Contract name and specify the site if applicable. For multiple sites in a single area, you may use a different table that identifies each State/region for each site.
Organizational SPOCs may leverage the provided template to fulfill the requirement.
Security Awareness Training Record template