ISG Playbook
APIs
General Information
Program:
CMS1135 WebPortal "Emergency Special Project"
Points of Contact:
Adriane Saunders (CMS) Business Stakeholder
Aldo Barbaran (LACE)
Seth (LACE)
Confluence:
Jira:
https://cmsqualitysupport.servicenowservices.com/cms_1135
- Adriane Saunders requested an "Agility Foundation Training" that was provided on to her team of 6-7 members.
- Adriane is interested in having her existing team composed of 6-7 whom already participated in the customized "Agility Foundations course" to take a refresh course in "Iteration Reviews" and potentially backlog refinement
Notes:
-The team deals with "Emergency Response" and has to maintain the Web Portal
-Composed of 4 members + Adriane
-They are interacting with ServiceNow delivery team
-Currently, Adriane is the only person interacting with contractors. There is a "Special Project"
-Iteration Meetings every (2) weeks.
-Backlog and Iteration Review => Need at the team level essentailly
-508 compliance
-POC from ISG that oversees the contract with ServiceNow
The objective is for LACE to create content for "Iteration Review/ Backlog" training with the outcome for Adriane's team to walk out with clarification in their role as external stakeholders and interactions within ServiceNow Development teams.
Training Timelines (End of March/ Early April)
Met with Adriane and discussed the intend of the training she is seeking.
- Ensure the training is a short form training 3-4 hours content on:
- Iteration Review (Roles & Responsibilities for External Stakeholders)
- Feedback to the Development Team on scope of work and inputs
- How their role as leader/stakeholder is critical for the teams
- Adriane's team is new to Agility and their role. They joined Summer of 2023
- The Goal is to have her team understand their role in (Iteration Reviews/ Backlog Refinement) when/where their input is needed.