With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions.
8:45 - 9:30
Keynote Presentation: Uncovering the Emotional Journey for the Ideal Patient Experience
Presenter: Marty Gage
Keynote Presentation
Join us to learn how patients define the ideal healthcare experience, and how to focus on a user-driven definition of healthcare usability.
Areas of interest: process, research, and user experience
9:30 - 9:45
Break
9:45 - 10:15
(S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?
Presenters: Cupid Chan
Presentation
Join us to learn how a Human-Centered Design (HCD) approach can help Health Equity and Social Determinant of Health (SDH) based on an National Institutes of Health (NIH) Small Business Innovation Research (SBIR) Awarded project.
Areas of interest: government, leadership, policy and strategy
Contact
If you want to learn more about the HCD CoE, please contact us today.
For the QualityNet Community:
Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud
For all other visitors, please feel free to email us at: HCD@cms.hhs.gov