LACE (CCSQ Lean Agile Center of Excellence)

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Original Story 1:

As a ServiceNow user, I will be able to view an updated training/demo video that contains the current content and screens/layouts within ServiceNow for the ServiceNow Knowledge Author Training

AC: I know this is done when:

-the content of the ServiceNow Knowledge Author Training is reviewed -A training script is created that reflects the current content and screens/layouts within ServiceNow. 

-The new recording will contain  

     -New screen images are created that reflect the current content and screens/layouts within ServiceNow.   

     -Closed caption text is updated to reflect the current content and screens/layouts within ServiceNow

 -The updated recording is reviewed by CMS -Coordinate with CMS to have the updated recording published on CMS YouTube.

Notes:

Who? General SNOW Instance users, with information for the Author Role re:Standards and Compliance

What? that contains the current content and screens/layouts for Current System State

Why? Reduces potential misalignment for users who access out of date trainings and recorded demos in the help library 

There are two approval breakpoints in the story. 

There are two products in the story, but there is overlap in the content and script. Suggest additive backlog technique, identifying the most valuable product first and then delivering the overlapping assets as individual stories

Non-Functional Requirements: Requirements that apply to all work, regardless of the specific items, such as 508 and other compliance standards. We dont need to put the entire 508 law into each story, we have processes in place to ensure compliance Alexander Rooke Lisa Amato 

Revisions:

Story 1:

As a ServiceNow Trainer, I want to have an approved training script so that my videos will accurately help users of system.

  • draft of script is created
  • Verify there are no grammatical errors
  • Verify the script describes the following system behaviors
    • one
    • two
    • three
  • Verify that the script matches "stuff" in the test system
  • Draft of script is delivered for approval

Story 2:

As a ServiceNow Trainer, I want to have an approved demo script so that my videos will accurately help users of system.

  • draft of script is created
  • Verify there are no grammatical errors
  • Verify the script describes the following system behaviors
    • one
    • two
    • three
  • Verify that the script matches "stuff" in the test system
  • Draft of script is delivered for approval

Story 3:

As a ServiceNow User, I will be able to view training videos so I can learn to use the Knowledge Author module

  1. Verify that the video is updated to show the current screens and layouts
  2. Verify that the video shows the latest content 
  3. Verify that items specific to the Author role are current
  4. Verify the video follows an approved training script
  5. Other differences and identified

Story 4: 

As a ServiceNow User, I will be able to view Demo videos so I can learn to use the Knowledge Author module

  1. Verify that the video is updated to show the current screens and layouts
  2. Verify that the video shows the latest content 

Story 5: 

As a Guvvie of unspecified title and responsibility, I can publish the Knowledge Author Module training video to YouTube so that help is readily available to users

  1. verify the video is 508 compliant
  2. Verify the video has closed captioning
  3. Verify that the file size, length, etc are provided

Original Story 2:

As A Access Management Provider I WANT TO create a New Relic dashboard for Barracuda SO THAT I can determine Barracuda volume utilization

COS:  Created Dashboard for Barracuda Description  Ensure that we review Barracuda Health  condition in the New Relic dashboard

Notes:

Barracuda is a critical network appliance. There are 3 barracuda instances, 2 standalone and 1 cluster of 3 appliances.

New Relic is an analytics package that monitors various network devices. A new relic dashboard already exists, but this is a different dashboard in New Relic

Who? Access Management Provider: Not sure what this role entails or if anyone else consumes this information. Consider Clarifying?

What? easily see the condition of appliance resources in the new relic package, rather than having to monitor the built in barracuda dashboards

Why? Proactive monitoring and prevention of outages or performance issues created by critical resources

Value statements below could be refined by determining what the effects of each monitored element are on users. It may help to think of it from a systems perspective first (IE: performance, downtime, data contention/bad/missing data, fragged writes, higher indexing times, etc.) then ask how do each of those system issues affect users Aravinda Yadlapalli 

Revisions:

Story 1:

As an Access Management Provider I WANT TO see barracuda I/O on the New Relic dashboard SO THAT I can proactively identify barracuda I/O issues 

  1. Verify that the current I/0 for 3 barracudas is shown
  2. Verify the IO matches the information on the existing dashboard for all 3 barracudas
  3. Verify that there is an alert for I/0 at ? threshold??
  4. Verify that there is a way to navigate to the Barracuda dashboard from the New Relic Interface Aravinda Yadlapalli ?

Story 2:

As an Access Management Provider I want to see barracuda disk utilization on the New Relic dashboard so that I can proactively identify barracuda I/O issues 

  1. Verify that the disk utilization for all 3....
  2. Verify the IO matches the information on the existing dashboard for all 3 barracudas

Story 3:

As an Access Management Provider I WANT TO see barracuda memory utilization on the New Relic dashboard SO THAT I can proactively identify barracuda memory overload

  1. Verify that memory utilization...
  2. Verify the IO matches the information on the existing dashboard for all 3 barracudas

Story 4:

As an Access Management Provider I WANT TO see the barracuda CPU utilization on the New Relic dashboard SO THAT I can proactively identify barracuda CPU overload

  1. Verify that memory utilization...
  2. Verify the IO matches the information on the existing dashboard for all 3 barracudas



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