LACE (CCSQ Lean Agile Center of Excellence)

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Session Lightning Talks:

  • Using Metrics to Improve Delivery Flow & Reduce Wait
    • Presented by: Joshua Skillington, Scrum Master, Manager, ICF
  • Metrics Create the Space for Innovation
    • Presented by: Prashamsa Muppavaram, Release Train Engineer, iQIES
  • A Human-Centered Approach to Customer Satisfaction
    • Presented by: Rhiannon Hill & Patrick Dahlen, Sr. Director & Sr. Manager, CCSQ Service Center, Ventech
  • Qualia to Quantity
    • Presented by: Howard Montgomery, Sr. Strategist, CCSQ HCD Center of Excellence
  • Enterprise Dashboards
    • Presented by: Seth Evans, Agile Coach, CCSQ Lean-Agile Center of Excellence
  • Better Quality of Service Data Reduces Support Costs
    • Presented by: Justyna Sardin, EQRS Product Manager, CMS
  • Monitoring and Mitigating System Impacts
    • Presented by: Greg Evanitsky, Atlassian System Administrator, Enterprise Services, Ventera 

About the Session: 

During this Community of Practice, LACE explored Measuring the Enterprise with a variety of metrics.
Attendees learned: 

  • From members of the CCSQ community discussing how they utilize metrics to identify improvement opportunities,

  • Participated in lightning talks,

  • Interacted and shared knowledge across CCSQ,

  • How metrics can help you with visibility and continuous improvement to reduce variability and increase predictability.

Session Resources: 

What's Coming up: 


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