LACE (CCSQ Lean Agile Center of Excellence)

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You are hired to develop solutions for problems that CCSQ and CCSQ customers have. As such, you are expected to provide other artifacts and information in support of that.


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  • learning icon
    Learning Opportunity - click the icon to be directed to the corresponding trainings for the subject
  • learning hcd icon
    HCD Learning Opportunity - click the icon to be directed to the corresponding HCD training
  • persona icon
    HCD Persona - click the icon to be directed to the corresponding HCD persona
  • hcd link icon
    HCD Topic - click the icon to be directed to the corresponding HCD topic

Team Backlog


Organizing your work into a digestible, transparent artifact is not difficult. The Team Backlog 1 is the primary repository for managing work items. Specifically, User Stories 2. User Stories are discreet value propositions of a larger Feature or Enabler 4 from the Program Backlog 3. All User Stories will be tracked in Jira. This is because the CMS Jira implementation is able to read Jira projects and collect and collate pertinent metrics associated with team effectiveness.

Value Artifacts

All of the source code, infrastructure as code, documentation, dependencies, and everything else used to create the Value belong to CMS. As such, all repositories, Confluence spaces, etc. are to be provided to CMS.

Required Artifacts:

  • Personas

    "A Persona is a fictitious character embodying a segment of real-world users of your product, website or service. It is based on information gathered via research, both qualitative and quantitative."

    HCD Personas Training

  • HCD Research Methods

    HCD practices include many research and testing methods. All artifacts from these methods need to be stored, preferably in Confluence, and available for interested parties and stakeholders.

    A comprehensive list of these practices can be found in the HCD Space.

DevOps Metrics

While Team effectiveness metrics are gleaned from Jira projects, DevOps metrics must be provided.

  • Deployment Frequency
  • Deployment Lead Time
  • Mean Time To Restore
  • Deployment Failure Rate
DevOps Training

Development Value Stream Map


Getting the software value into production is just as important as the software value, itself. Automation, quality gates, package bundling and installation, and software scanning help increase quality and speed of delivery.

Mapping out the Development Value Stream 1 is critical to understand the system and where to focus on improvement opportunities.

All ADOs are required to create and maintain a Development Value Stream Map. This should be available in Confluence.

DevOps Training



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