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Kickoff

Brandy Barnette (CMS) welcomes attendees and speaks to the significance of this year's theme, Our Health, for ISG and CCSQ.

A User-Driven Perspective on the Healthcare Experience

Marty Gage, VP of Design Research at Lextant, starts off the day by outlining how patients define the ideal healthcare experience.

(S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?

Cupid Chan, CEO of Pistevo Decision, details how a Human-Centered Design (HCD) approach can help Health Equity and Social Determinant of Health (SDH).

World Usability Day 2022 Playlist

The health-themed playlist provides entertainment during breaks.

An Ounce of Prevention: How Predictable Disasters Redefine Quality Healthcare

Elizabeth Goodman, Vice President of Design & Strategy with A1M Solutions, and Kristine Nixon, Founder & CEO of A1M Solutions, overview how predictable disasters redefine quality health care.

Lessons from the Medical World: Osteopathic Medicine and Human-Centered Design

Tyler Cymet, D.O., Provost and Vice President of the proposed Maryland College of Osteopathic Medicine at Morgan State University, and Francisco Ward, D.O., Chief of the Division of Occupational Physical and Rehabilitative Medicine at Ascension Saint Agnes Hospital, explore the connection between the body and the creation of tools that make life easier.

Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the Public

Mathias Rechtzigel, Design Technologist and Educator with Digital Service at CMS, is joined by his team members Aayat Ali, User Experience Designer at Digital Service at CMS, and Melissa Eggleston, User Experience Researcher and Educator at Digital Service at CMS, for a panel discussion on their work related to cross-agency Behavioral Health initiatives within CMS.

Giveaways

The wheel of names is spun in between sessions and the winners of Custom Zoom Virtual Backgrounds, Custom Avatars, and HCD Lunch n' Learns are announced.

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Plain Talk: Do People Get What We're Saying?

Rick Allen, Principal Content Designer at Coforma, discusses how to effectively communicate health information to diverse audiences using plain language.

KindnessRX: A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving Culture

Crystal Morse, Senior Account Manager with Mountain-Pacific Quality Health, explains how the KindnessRX campaign generated a positive culture change and increased COVID-19 vaccination rates.

Continual User Participation in Human-Centered Research and Design

Shelagh Cully, Senior User Experience Designer with Ventera, and Mana Hayashi Tang and Hyorim Park, Senior User Experience Researchers with Ventera, present a case study on two custom designed and developed CMS products.

Zero Trust 101

Karlene Stecchi, Executive Vice President of Tantus Technologies, explores Zero Trust compliance and its potential implications for customer experience in health care settings.

Wrapping Things Up

Rob Fay (Tantus Technologies) closes out the day by thanking the speakers and attendees.

Contact

If you want to learn more about the Human-Centered Design Center of Excellence (HCD CoE), please contact us today.

For the QualityNet Community:

Visit our HCD Confluence Site -or- our QualityNet Slack channels #hcd-share, #hcd-wud

For all other visitors, please feel free to email us at: HCD@cms.hhs.gov

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E V E N T P H O T O S

Kickoff

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