Story 1
Author: Antwyn Jackson HCD, Ventech
Original Story:
Purpose:
The purpose of the research effort is to examine the current ADO ticket handling process with a focus on identifying recommendations for implementing a consistent, streamlined, and improved user experience.
Goal:
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Value: Reduced customer wait for issue resolution
Revised Story:
As a member of a software development partner in ISG, I want lower resolution times on support tickets so that I can deliver software to my customer unimpeded.
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- Verify that findings are synthesized in a findings report
- Verify that the findings report includes feedback from service center leads, agents, and ADO
- Verify the findings report includes existing service center process information
- Verify that current performance information and performance targets are included in the report
Story 2
Author: Charles Stump
Original Story:
As a cloud customer, I want to know which EBS volumes are over-provisioned so that I can reduce my AWS costs.
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output: information empowering decision making
Revised Story:
As a Finance manager for a Software Development Partner, I want identify over-provisioned AWS storage so that I can reduce waste in operations costs
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