Page History

Story 1

Author: Antwyn Jackson HCD, Ventech

Original Story:

Purpose:
The purpose of the research effort is to examine the current ADO ticket handling process with a focus on identifying recommendations for implementing a consistent, streamlined, and improved user experience.
Goal:

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Value: Reduced customer wait for issue resolution

Revised Story:

As a member of a software development partner in ISG, I want lower resolution times on support tickets so that I can deliver software to my customer unimpeded.

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1. Verify that findings are synthesized in a findings report
2. Verify that the findings report includes feedback from service center leads, agents, and ADO
3. Verify the findings report includes existing service center process information
4. Verify that current performance information and performance targets are included in the report

Story 2

Author: Charles Stump 

Original Story:

As a cloud customer, I want to know which EBS volumes are over-provisioned so that I can reduce my AWS costs.

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output: information empowering decision making

Revised Story:

As a Finance manager for a Software Development Partner, I want identify over-provisioned AWS storage so that I can reduce waste in operations costs

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output: information empowering decision making

Story 3

Author:

Original Story:

Revised Story:

Story 4

Author:

Original Story:

Revised Story: