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M E E T O U R S P E A K E R S
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Aayat Ali
Co-founder and CEO
Pistevo Decision
User Experience Designer
Digital Service at the Centers for Medicare and Medicaid Services
Aayat Ali is a User Experience (UX) Designer based in California at Digital Service at the Centers for Medicare and Medicaid Services (CMS).Cupid Chan is a seasoned professional who is well-established in the industry. He is a Senior Fellow and an Adjunct Professor at the University of Maryland College Park.
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Cupid Chan is a seasoned professional who is well-established in the industry. He is a Senior Fellow and an Adjunct Professor at the University of Maryland College Park. His journey started as one of the key players in building world-class software. Besides holding various technical accreditations, his credential extends into business qualifications such as PMP, Lean Six Sigma, and SAFe Agilist. Cupid has been a consultant for years providing solutions to various Fortune 500 companies and Public Sector. In addition to being the Board of Directors and Technical Steering Committee (TSC) in Linux Foundation ODPi, he is the Chairperson of BI & AI committee of LF AI and Data. Through these roles, he regularly publishes best practices and industry standards whitepapers with other industry leaders, including topics like Data Science Notebook Guidelines, “BI”g Data – How Business Intelligence and Big Data come along? and BI Endgame – When AI meets BI. |
Rick Allen
Co-founder and CEO
Pistevo Decision
Cupid Chan is a seasoned professional who is well-established in the industry. He is a Senior Fellow and an Adjunct Professor at the University of Maryland College Park.
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Cupid Chan is a seasoned professional who is well-established in the industry. He is a Senior Fellow and an Adjunct Professor at the University of Maryland College Park. His journey started as one of the key players in building world-class software. Besides holding various technical accreditations, his credential extends into business qualifications such as PMP, Lean Six Sigma, and SAFe Agilist. Cupid has been a consultant for years providing solutions to various Fortune 500 companies and Public Sector. In addition to being the Board of Directors and Technical Steering Committee (TSC) in Linux Foundation ODPi, he is the Chairperson of BI & AI committee of LF AI and Data. Through these roles, he regularly publishes best practices and industry standards whitepapers with other industry leaders, including topics like Data Science Notebook Guidelines, “BI”g Data – How Business Intelligence and Big Data come along? and BI Endgame – When AI meets BI. |
Aayat Ali is a UX Designer based in California at the Digital Service at the Centers for Medicare and Medicaid Services (CMS). Aayat focuses on helping public administrations leverage Human-Centered Design practices at the intersection of public health, urban planning, and social services. Previously, Aayat worked on jail/prison reentry and homelessness programming at L.A. County’s Department of Health Services. She believes in cultivating a world where the government can work better only when we design with and not for people. |
Panel Discussion:Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the Public
Rick Allen
Principal Content Designer
Coforma
Rick Allen is a Principal Content Designer at Coforma, an agency that designs creative solutions and builds technology products that elevate human needs.
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Rick Allen is a Principal Content Designer at Coforma, an agency that designs creative solutions and builds technology products that elevate human needs. He has over 15 yearsof experience working on the web as a brand and content strategist and information architect. At Coforma, he works with government agencies, nonprofits, and cause-based organizations on UX writing and content strategy to create human-centered content that's easy to find, use, and understand. |
Presentation:Plain Talk: Do People Get What We’re Saying?
Brandy Barnette
Government Lead, Human-Centered Design Center of Excellence and Lean Agile Center of Excellence
Centers for Medicare and Medicaid Services
Brandy Barnette has worked for CMS for eight years and actively supports ISG in promoting the use of Human-Centered Design (HCD) throughout CCSQ and the agency.
Sara Ansari
UX Researcher and Designer
Bellese Technologies
Kati Driscoll is a UX Researcher & Designer working to improve the collection, management, and analysis process for Quality Management and Review Systems (QMARS) users.
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Kati Driscoll is a UX Researcher & Designer working to improve the collection, management, and analysis process for Quality Management and Review Systems (QMARS) users. Previously, she worked at Barclays US using research and insights to drive the development of simpler, more intuitive, and more rewarding experiences for Uber, Upromise, the NFL, JetBlue, and Hawaiian Airlines users. Her qualitative and quantitative research skills have been applied to roles spanning Social Media Insights & Analysis, Product Development, and User Experience. Outside of work, she is an accessories designer and illustrator whose work has been featured in New York Magazine, PAPER, Redbook, and Lucky Magazine and licensed by Urban Outfitters. Passionate about diversity in technology, she is a mentor and volunteer with programs like Data Science for All, Urban Tech Hero, Girl Scouts, and the NYC Department of Education. Kati is also a member of the Electronic Frontier Foundation, a nonprofit that defends digital privacy and co-sponsors the Dark Pattern Tip Line. |
Case Study:
Brandy Barnette
Acting Director, Division of User Experience and Support Services (DUXSS)
Centers for Medicare and Medicaid Services
Roni has worked for CMS for over ten years and actively supports ISG in promoting the use of HCD throughout CCSQ and the agency.
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Roni has worked for CMS for over ten years. She began her CMS career as the project manager for the Quality Improvement Program (QIO). In that role, she led the User Experience Research for the development of the DARRT tool (a tool used by QIOs to track their contract deliverables). Before her current role, Roni was the Deputy Director of the Division of Service and Infrastructure Fulfillment (DSIF). |
Welcome
Brandy Barnette has worked for the Centers for Medicare and Medicaid Services (CMS) for 8 years. She began her career at CMS as a government team lead for the Minimum Data Set (MDS) assessment within the Division of Quality Assessment Systems and Surveys. In that role, she helped coordinate the collaboration between the development organizations and the business owners for accurate updates to the MDS assessment as indicated in the final rule. She joined the Division of User Experience and Support Services in October 2021. |
Welcome Address
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Cupid Chan
CEO
Pistevo Decision
Cupid Chan is the CEO of Pistevo Decision. He is a seasoned professional who is well-established in the industry. Cupid has been a consultant for years providing solutions to various Fortune 500 companies and the public sector.
Amy Behrens
Senior Researcher
Ad Hoc, LLC
Fan Huang is a UX designer, researcher, and consultant with over 5 years of experience working with government agencies, start-ups, and non-profit organizations.
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Fan Huang is a UX designer, researcher, and consultant with over 5 years of experience working with government agencies, start-ups, and non-profit organizations. Fan’s journey as a UX professional began with a keen interest in how people interacted with the American healthcare system through programs such as Medicare and Medicaid. Throughout his career, Fan has worked extensively with federal agencies to adopt more user-centered approaches for implementing policy at all levels of government. He brings deep knowledge and expertise in constructing end-to-end user experiences for enterprise software and establishing operational processes and tools that bridge the gap between uncovering user problems and empowering government customers to take action. Currently, Fan is a Senior Researcher at Ad Hoc, where he conducts quantitative research on how users interact with web applications managed by federal government agencies and disseminate findings in the form of product artifacts, such as user personas, service blueprints, data visualization diagrams, and journey maps. |
Panel Discussion:
Cupid Chan
Senior Researcher
Ad Hoc, LLC
Fan Huang is a UX designer, researcher, and consultant with over 5 years of experience working with government agencies, start-ups, and non-profit organizations.
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Fan Huang is a UX designer, researcher, and consultant with over 5 years of experience working with government agencies, start-ups, and non-profit organizations. Fan’s journey as a UX professional began with a keen interest in how people interacted with the American healthcare system through programs such as Medicare and Medicaid. Throughout his career, Fan has worked extensively with federal agencies to adopt more user-centered approaches for implementing policy at all levels of government. He brings deep knowledge and expertise in constructing end-to-end user experiences for enterprise software and establishing operational processes and tools that bridge the gap between uncovering user problems and empowering government customers to take action. Currently, Fan is a Senior Researcher at Ad Hoc, where he conducts quantitative research on how users interact with web applications managed by federal government agencies and disseminate findings in the form of product artifacts, such as user personas, service blueprints, data visualization diagrams, and journey mapsCupid Chan is the CEO of Pistevo Decision. He is a seasoned professional who is well-established in the industry. Cupid has been a consultant for years providing solutions to various Fortune 500 companies and the public sector. In addition to being on the Board of Directors and Technical Steering Committee (TSC) in Linux Foundation ODPi, he is the Chairperson of the BI & AI committee of LF AI and Data. Through these roles, he regularly publishes best practices and industry standard whitepapers with other industry leaders. His recent 2022 publication explores the background and vision of combining AI, BI, and Data in a practical way to help businesses leverage these emerging technologies. |
Presentation:(S)hameful, (D)epressed, (H)opeless – Did someone just say SDH?anchor
Shelagh Cully
Shelagh Cully
Human-Centered Design Lead
Bellese Technologies
Senior User Experience Designer
Ventera
Shelagh Cully is a Senior User Experience (UX) Designer, currently working on a Master's degree in Human Computer Interaction, with a focus on accessible design solutions. Lesley has over 15 years of experience in human-centered design, user research, and service design.
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Lesley has over 15 years of experience in human-centered design, user research, and service design. She has worked in the government domain for over ten years and in government healthcare (Centers for Medicare and Medicaid/CMS) for the last four years. Lesley currently leads the human-centered design team for the Hospital Quality Reporting (HQR) program in CMS/CCSQ. She previously led the research and design team modernizing the institutional claim pricing system in CMS’ Office of Information Technology. Lesley is a Nielsen-Norman Group certified User Experience Manager and has a graduate certificate in information design from the University of Baltimore. She is a founder and co-organizer of the Baltimore UX Meetup, a regional user experience community of practice and mentorship group. | ||
Shelagh Cully is a Senior UX Designer, currently working on a Master's degree in Human Computer Interaction, with a focus on accessible design solutions. Shelagh began her career in UX design after consulting with the Smithsonian Institution’s Digital Learning Lab in 2015 on modernizing web accessible content for early education programs. Shelagh moved into Cyber Security in 2016, as part of a development team where she managed the design system for a large-scale, global learning management system, providing 508-compliant solutions. At Ventera, Shelagh works as the UX Team Lead to support Human-Centered Design goals for CMS/CCSQ’s Enterprise Systems and Services (ESS). |
Case Study: Continual User Participation in Human-Centered Research and DesignCase Study:
Tyler Cymet, D.O.
Senior Human-Centered Design Strategist
Tantus Technologies
As a design strategist for CCSQ's Information Systems Group (ISG) Human-Centered Design Center of Excellence, Chelsea works to advance a customer-centric culture across ISG.
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Chelsea works to advance a customer-centric culture across CCSQ's Information Systems Group (ISG) as a design strategist for the Human-Centered Design Center of Excellence (HCD CoE). In her career, Chelsea has leveraged data-driven methods to deliver digital strategies and customer experiences for over 20 large-scale products in the fields of healthcare, policy research, and science. In partnership with Johns Hopkins Medicine, she developed a digital library for the world’s leading medical researchers to provide timely health guidelines to the public. She’s collaborated with Mathematica Policy Research to improve access to up-to-date policy insights to better inform legislation that impacts U.S. citizens. During her time at National Geographic, she led strategic user research for many science- and education-based digital experiences, of which 7 won Webby awards. In 2016, Chelsea earned her Master of Science in Human-Centered Computing from the University of Maryland, where she studied as a Computing Research Association scholar. She thrives in the space where creativity, critical thinking, and human-centered design meet. |
Morning Plenary Session:
Melissa Eggleston
Director, Health Division
ManTech International
Edward has over 20 years’ experience as a software developer, enterprise architect, and technology executive – and currently drives special projects in ManTech International’s health division.
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Edward has over 20 years’ experience as a software developer, enterprise architect, and technology executive – and currently drives special projects in ManTech International’s health division. He focuses on systems of systems engineering (SoSE) practices, human factors engineering, and approaches that bring together clinical, design, engineering, and operational resources to solve multi-disciplinary problems. Edward served as the Chief Information Officer and lead architect for an ambitious integrated delivery system (IDS) effort in Austin, Texas, to bring together primary care clinics, a hospital system, and a startup non-profit health plan, dozens of community service providers, and the Dell Medical School. He also led the independent cloud-migration tiger team and performance testing team for CMS’s Healthcare.gov program and stood up a proof-of-concept for synthetic data creation for large-scale traffic simulation. Edward recently joined a project for the Veteran Administration’s Office of Technical Integration as the lead architect guiding a group of subject matter experts focused on measuring and improving large-scale system interoperability. Although stationary (in Denver, Colorado) right now – Edward and his family once dispensed with all possessions that did not fit in an Airstream trailer and a pickup truck – and spent over two years traveling the country while working on technology projects (mostly) full-time. |
Panel Discussion:
Marty Gage
Director, Health Division
ManTech International
Edward has over 20 years’ experience as a software developer, enterprise architect, and technology executive – and currently drives special projects in ManTech International’s health division.
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Edward has over 20 years’ experience as a software developer, enterprise architect, and technology executive – and currently drives special projects in ManTech International’s health division. He focuses on systems of systems engineering (SoSE) practices, human factors engineering, and approaches that bring together clinical, design, engineering, and operational resources to solve multi-disciplinary problems. Edward served as the Chief Information Officer and lead architect for an ambitious integrated delivery system (IDS) effort in Austin, Texas, to bring together primary care clinics, a hospital system, and a startup non-profit health plan, dozens of community service providers, and the Dell Medical School. He also led the independent cloud-migration tiger team and performance testing team for CMS’s Healthcare.gov program and stood up a proof-of-concept for synthetic data creation for large-scale traffic simulation. Edward recently joined a project for the Veteran Administration’s Office of Technical Integration as the lead architect guiding a group of subject matter experts focused on measuring and improving large-scale system interoperability. Although stationary (in Denver, Colorado) right now – Edward and his family once dispensed with all possessions that did not fit in an Airstream trailer and a pickup truck – and spent over two years traveling the country while working on technology projects (mostly) full-time. |
Keynote Presentation:
Provost and Vice President
Proposed Maryland College of Osteopathic Medicine at Morgan State University
Dr. Tyler Cymet is the Provost and Vice President for the proposed Maryland College of Osteopathic Medicine at Morgan State University.
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Dr. Tyler Cymet is the Provost and Vice President for the proposed Maryland College of Osteopathic Medicine at Morgan State University. Dr. Cymet is a Yale trained Internist and disaster medicine expert who recently served as Medical Director for the Baltimore Convention Center Field Hospital and served as National President of DOCARE International where he set up processes and succeeded in opening global health outreach clinics in Nicaragua and Guatemala. He has done groundbreaking research on disaster medicine care and the education process. While most people know Dr. Cymet from his appearances and stories contributed to Untold Stories of the ER, and the Dr. Know Show, he has also written eight books which include two dictionaries, and 97 peer-reviewed research papers. Clinically, he provided primary care for 18 years, worked in Emergency Departments throughout Maryland and is currently at the University of Maryland Capital Region Emergency Department. |
Morning Plenary Session: Lessons from the Medical World: Osteopathic Medicine and Human-Centered Design
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Melissa Eggleston
User Experience Researcher and Educator
Digital Service at the Centers for Medicare and Medicaid Services
Melissa Eggleston is a User Experience Researcher and Educator based in North Carolina at the Digital Service at the Centers for Medicare and Medicaid Services (CMS).
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Melissa Eggleston is a User Experience Researcher and Educator based in North Carolina at the Digital Service at the Centers for Medicare and Medicaid Services (CMS). Melissa’s background in user research is focused on inclusive and trauma-informed experiences and has influenced projects across the Treasury Department, Department of Labor, Centers for Medicare and Medicaid Services, the Substance Abuse and Mental Health Administration. |
Panel Discussion: Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the Public
Marty Gage
VP of Design Research
Lextant
Marty Gage is a generative research pioneer, VP of User Experience Research at human experience firm Lextant, and author of User Experience Research: Discover What Customers Really Want.
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Marty Gage is a generative research pioneer, Vice President of User Experience Research at human experience firm, Lextant, and author of User Experience Research: Discover What Customers Really Want. At Lextant, Marty leads a team that defines people’s desired experiences for leading brands such as P&G, ConAgra, Kohler, HP, Whirlpool, Ford, GM, Stellantis, Honda, Lowe’s, GE, GSK, Pfizer, Kimberly Clark, Meta, and Nationwide. Marty’s academic audiences include The Ohio State University, Arizona State University, and Savannah College of Art and Design (SCAD), where he and Lextant colleague, Spencer Murrell, collaborated with SCAD on a course and certificate in “Design Research and Insight Translation.” |
Keynote Presentation: A User-Driven Perspective on the Healthcare Experience
Elizabeth Goodman
Vice President of Design & Strategy
A1M Solutions
Elizabeth Goodman is the Vice President of Design & Strategy, A1M Solutions. Elizabeth is a researcher, designer, and writer with over 20 years of professional experience, with deep experience in design for emerging technologies and healthcare.
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Elizabeth Goodman is the Vice President of Design & Strategy, A1M Solutions. Elizabeth is a researcher, designer, and writer with over 20 years of professional experience, with deep experience in design for emerging technologies and healthcare. At A1M Solutions, she focuses on bridging policy and design perspectives to find new opportunities for public health. Before joining A1M, she served as 18F’s Director of Design and led early-stage design forlogin.gov. Elizabeth has a PhD from UC Berkeley’s School of Information and a master’s from New York University’s Interactive Telecommunications Program. She is a co-author of the widely used textbookObserving the User Experience (Morgan Kaufman) and Designing Connected Products (O’Reilly). |
Case Study: An Ounce of Prevention: How Predictable Disasters Are Redefining Quality Healthcare
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Mana Hayashi Tang
Senior User Experience Researcher
Ventera
Mana Hayashi Tang is a Senior User Experience (UX) Researcher with over 10 years of experience in mixed-methods research, education, and science writing.
Elizabeth Goodman
Human-Centered Design Analyst
Ventech Solutions
Danita Patel is a Human-Centered Designer & Analyst for Ventech Solutions working under the HIDS contract.
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Danita Patel is a Human-Centered Designer & Analyst for Ventech Solutions working under the HIDS contract. She is working on several projects, including creating various design deliverables and facilitating UX research and discovery workshops, which help drive business initiatives and deliver customer-centric digital products. In addition, Danita is actively involved in researching, designing, and developing a new self-service web portal that will connect the CCSQ Service Center and its end-users with access to various service desks and the ability to submit and track service tickets. Before joining Ventech in 2020, she was a Human Factors Researcher at the MedStar Health National Center for Human Factors in Healthcare. She worked on medical device development, promoting organizational change within healthcare facilities, and R&D of applications to optimize sepsis alerting systems and predicting trauma care. Danita uses her educational background in Human Factors Psychology and Applied Cognition to understand how people interact with their environments and the products within. She has a great passion for creating exceptional human-centered experiences. She intends to transform how people use digital products and technology by making them easy to use and accessible to everyone. |
Case Study:
Mana Hayashi
Sr. Research Scientist, Human-Machine Interaction
Carnegie Mellon University, Software Engineering Institute, AI Division
Carol Smith’s career spans 20+ years collaborating on complex problems, focusing on UX research and prototyping, across industries and platforms.
Mana Hayashi Tang is a Senior UX Researcher with over 10 years of experience in mixed-methods research, education, and science writing. She has worked with government agencies, IT companies, and academic research institutions, and has a PhD in Anthropology from Washington University in St. Louis. Her expertise is in the sociocultural dimensions of user experiences, human-technology interactions, and human relationships with the environment. At Ventera, she conducts research in a cross-functional product team to improve user experiences of CMS/CCSQ’s Enterprise Systems and Services (ESS), including Program Resource System (PRS 2.0) and Robotic Process Automation (RPA). Mana advocates for cultivating a reflexive research mindset towards problem solving, with the goal of creating inclusive cultures for knowledge sharing. |
Case Study:Continual User Participation in Human-Centered Research and Design
Crystal Morse
Senior Account Manager
Mountain-Pacific Quality Health
Crystal Morse has been with Mountain-Pacific Quality Health since 2017 and works to facilitate collaboration to promote sharing and learning among health care communities.
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Crystal Morse has been with Mountain-Pacific Quality Health, a nonprofit health care improvement organization and the Medicare Quality Innovation Network-Quality Improvement Organization (QIN-QIO) for Montana, Wyoming, Alaska, Hawaii and the U.S. Pacific Territories of Guam, American Samoa and the Commonwealth of the Northern Mariana Islands, since 2017. She has advanced regional efforts in patient and family engagement in improving health care and in quality improvement in clinics, critical access hospitals, prospective payment systems (PPS) hospitals, nursing homes and other targeted health care settings. Crystal convenes and facilitates collaboration to promote sharing and learning among health care communities, and she has spoken at state, regional and national events and conferences, including being spotlighted by the Centers for Disease Control and Prevention (CDC) for leading infection prevention efforts in Wyoming as part of Project Firstline. Crystal holds a Master's degree in Health Services Administration, is a board-certified social worker, and maintains her certification in case management. Prior to joining Mountain-Pacific Quality Health, Crystal served subacute and acute care facilities for most of her career. Crystal’s experience within health systems has fueled her passion to advocate for the “voices from the field.” |
Afternoon Plenary Session: KindnessRX: A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving Culture
Kristine Nixon
Founder & CEO
A1M Solutions
Kristine Nixon is the Founder & CEO of A1M Solutions and brings over 20 years of expertise in the Medicare and Medicaid healthcare IT industry
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Carol Smith’s career spans 20+ years collaborating on complex problems, focusing on UX research and prototyping, across industries and platforms. She has been leading research to integrate ethics and improve human experiences with artificially intelligent (AI) systems, autonomous vehicles, and other emerging technologies since 2015. Carol is a Senior Research Scientist in Human-Machine Interaction for the AI Division of Carnegie Mellon University's Software Engineering Institute in Pittsburgh, PA. Carol also teaches courses for CMU's Human-Computer Interaction Institute (HCII). She is an active UX community organizer, served two terms on the UXPA international board, and is an ACM Distinguished Speaker. Carol has an M.S. in HCI from DePaul University. |
Case Study:
Crystal Morse
Sr. Content Strategist
Fearless
Julie Stromberg has been working within CMS for over a year as a member of the Content Support Center, supporting a variety of product releases and Medicaid.gov projects.
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Julie is all about how the experiences we build communicate with those who use them. With a background in journalism and marketing writing, she became interested in user experience. She spent several years as a UX Content Strategist in the financial services industry before moving into the government space. She's been working within CMS for over a year as a member of the Content Support Center, supporting a variety of product releases and Medicaid.gov projects within the Centers for Medicaid and CHIP Services (CMCS). |
Afternoon Plenary Session:
Hyorim Park
Technical Advisor
Centers for Medicare and Medicaid Services
Morgan Taylor has been at CMS 6 years and is currently serving as the Technical Advisor of the Customer-Focused Research Group (CFRG) in the Office of Burden Reduction & Health Informatics.
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Morgan Taylor has been at CMS 6 years and is currently serving as the Technical Advisor of the Customer-Focused Research Group (CFRG) in the Office of Burden Reduction & Health Informatics. CFRG is responsible for leading Human-Centered Design (HCD) and other customer-focused research to ensure customer perspective is understood and accounted for in CMS’ burden reduction, national standards, and interoperability activities. Previously, Morgan served as the Special Assistant to the Principal Deputy Administrator for Operations and Policy in the Office of the Administrator supporting a variety of cross-agency and administrative priorities, such as CMS's Patients over Paperwork Initiative among others. |
Case Study:
Mathais Rechtzigel
Epidemiologist and Instructor
Stanford University, School of Medicine
Dr. Toy’s research focuses on developing decision models, assessment of potential impact, and cost effectiveness analysis on chronic hepatitis B infection management.
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Mehlika Toy, Ph.D., is an epidemiologist and Instructor at Stanford University, School of Medicine. Her research focuses on developing decision models, assessment of potential impact, and cost-effectiveness analysis on chronic hepatitis B infection management. She has developed decision models to help policy making in the Netherlands, Turkey, China, and the U.S and is continuing to develop models to help countries with their national policies in chronic hepatitis B infection control. Dr. Toy completed her Ph.D. in Public Health at Erasmus University and was a Takemi Fellow at Harvard University. She serves as a member of the World Health Organization’s Strategic Information and Viral Hepatitis Modeling Reference Group. |
Panel Discussion:
Kristine brings 25 years of expertise in the Medicare and Medicaid healthcare IT industry. Kristine began her career as a data analyst supporting program integrity and is devoted to improving government healthcare programs and policy. Kristine lives in Chico, California, an area that has been deeply impacted by climate change. Kristine founded A1M Solutions in 2018 as an Economically Disadvantaged Woman Owned Small Business focusing on the intersection of Human Centered Design, Policy and Data for historically underinvested communities. |
Case Study:An Ounce of Prevention: How Predictable Disasters Are Redefining Quality Healthcare
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Hyorim Park
Senior User Experience Researcher
Ventera
Hyorim Park is a Senior User Experience (UX) Researcher with over 10 years of experience working with government and IT companies.
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Hyorim Park is a Senior UX Researcher with over 10 years of experience working with government and IT companies. She holds a master’s degree in Human Computer Interaction from Georgia Tech. Hyorim’s journey as a UX professional began with a keen interest in how people interact with IT gadgets (including mobile phones, electrical devices, and home appliances) to accomplish their daily tasks in LG electronics. Through these experiences, she has invented UX patents for user interactions that are customized for foldable and rollable displays, as well as other technological form factors. Currently, Hyorim is a Senior Researcher at Ventera, where she conducts quantitative and qualitative research on how user experiences can be improved based on research findings and recommendations, with a focus on HARP (HCQIS Access Roles and Profile) and MFT/FileCloud in CMS/CCSQ’s Enterprise Systems and Services (ESS). Her goal is to make digital products and technology easy to use and accessible to everyone so they can accomplish tasks easily and efficiently. |
Case Study: Continual User Participation in Human-Centered Research and Design
Mathias Rechtzigel
Design Technologist and Educator
Digital Service at the Centers for Medicare and Medicaid Services
Mathias Rechtzigel is a Design Technologist and Educator based in Minnesota at the Digital Service at the Centers for Medicare and Medicaid Services (CMS).
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Mathias Rechtzigel is a Design Technologist and Educator based in Minnesota at the Digital Service at the Centers for Medicare and Medicaid Services (CMS). Mathias’s background at the intersection of design, technology, and education has influenced projects across the Treasury Department, Bureau of the Fiscal Service, Federal Reserve, and CMS. |
Panel Discussion: Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the Public
Karlene Stecchi
Executive Vice President
Tantus Technologies
Karlene Stecchi has 15+ years of experience leading IT solutions and strategies for major commercial and federal clients, including the Centers for Medicare and Medicaid Services (CMS).
Karlene Stecchi
Principal Human-Centered Design Strategist
eSimpilcity
Hunter Whitney advises enterprises, startups, government agencies, and NGOs to help them achieve their goals through a thoughtful approach to creating digital products and services
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Hunter Whitney is the Principal Human-Centered Design (HCD) Strategist for eSimplicity. He has advised enterprises, startups, government agencies, and NGOs throughout his career to helping them achieve their goals through a thoughtful approach to creating digital products and services. He has dual bachelor's degrees in English Literature and Biology from UCLA and UC Santa Cruz, respectively. He spent an additional year in a Graduate Program at UCLA studying neuropsychology. His teaching experience includes classroom instruction for the courses "Design Thinking and UX Strategy" and "Human-Centered Design for Data Visualization" for UC Berkeley Extension. In addition, he is an instructor and curriculum advisor for data visualization and UX design programs with UC Davis on Coursera. He is also the author of "Data Insights: New Ways to Visualize and Make Sense of Data" (Morgan Kaufmann/Elsevier, 2012) and is a chapter contributor for "Designing for Emerging Technologies: UX for Genomics, Robotics, and the Internet of Things" (O'Reilly Media, 2014). | ||
Karlene Stecchi has more than 15 years of experience leading IT solutions and strategies for major commercial and federal clients, including the Centers for Medicare and Medicaid Services (CMS). Since joining Tantus in 2009, Karlene has been a driving force behind Tantus' strategy – helping to evaluate and adopt emerging technologies, IT strategy development, and organizational readiness for emerging technology adoptions. Karlene is committed to developing the next wave of Federal contracting leadership - and is actively involved in American Council for Technology and Industry Advisory Council (ACT-IAC), where she previously served as Industry Chair and Vice Chair for the Voyagers Leadership Program. She is a founding member of Chief DC, an organization designed for senior women leaders, and is a regular panel speaker on topics related to women in IT. |
Presentation: Zero Trust 101
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Presentation:
Francisco Ward, D.O.
Founder
Avanceé
Chief, Division of Occupational Physical and Rehabilitative Medicine
Ascension Saint Agnes Hospital
Francisco Ward, D.O. has been serving as Chief of the Division of Occupational Physical and Rehabilitative Medicine at Ascension Saint Agnes Hospital since 1999.Antoine RJ Wright is an experienced organizational strategy and process designer who has worked with various teams and business-forward organizations.
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Antoine RJ Wright is an experienced organizational strategy and process designer who has worked with various teams and business-forward organizations. Earning his B.S. In Speech Communications from Millersville ('02); currently serving as a board member), Antoine has continually embraced and extended new and existing initiatives — communicating complex technologies and processes into applicable, accessible, and usable behaviors and tools. From entrepreneurial projects (Mobile Ministry Magazine, Avanceé) to collaborations on several open-source efforts, this track record of re-engineering complexity has been a valued asset in the digital space. In addition, Antoine has conducted corporate training, mobile, smart city, and sketchnote seminars across North America, Europe, and Australia for faith-based, environmental, and other industries—extending lessons learned into physical spaces. Hobbies include mentoring, cycling, spoken word/poetry, and enjoying meals from various ethnicities. |
Morning Plenary Session:
Dr. Ward has been serving as Chief of the Division of Occupational Physical and Rehabilitative Medicine at Ascension Saint Agnes Hospital since 1999. He founded Seton Pain & Rehabilitation Centers, and eventually merged his practice into National Spine & Pain Centers. He currently serves as Medical Director for National Spine & Pain Centers (Saint Agnes office), providing comprehensive pain management and rehabilitation. Dr. Ward studied medicine at the Chicago College of Osteopathic Medicine (Midwestern University), where he graduated with three graduation departmental awards for excellence. He completed his Business of Medicine Training as part of his overall desire to practice cost efficient and outcome optimized physiatry and pain management services, and patented the Joint Monitor to allow quantification and data-driven understanding of musculoskeletal joint replacement decision-making and improved patient outcomes with real time feedback loops. Dr. Ward is an active physician and patient advocate and has performed peer reviews for the Maryland Board of Physicians and provided expert witness testimony for Maryland and Delaware’s State Attorney's Office. He is currently the medical advisor for Baltimore City’s Worker's Compensation Claims Management TPA, Sedgwick. |
Morning Plenary Session:
Lessons from the Medical World: Osteopathic Medicine and Human-Centered Design
Contact
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