World Usability Day 2023

Versions Compared

Old Version 11

changes.mady.by.user Jessica Schultz

Saved on

compared with

New Version Current

changes.mady.by.user Jessica Schultz

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Scroll ImageMap
viewSize1984.0
makeResponsivetrue
imgWidth1984.0
imgFilenameWUD_ConfluenceNav[afterevent].png
areasData{"areas":[{"shapeType":"rect","coords":"0,0,130,35","title":"","pageRefIndex":0,"linkTarget":"_self"},{"shapeType":"rect","coords":"131,0,169,35","title":"","pageRefIndex":1,"linkTarget":"_self"},{"shapeType":"rect","coords":"565,0,139,35","title":"","pageRefIndex":2,"linkTarget":"_self"},{"shapeType":"rect","coords":"705,0,110,34","title":"","pageRefIndex":3,"linkTarget":"_self"},{"shapeType":"rect","coords":"816,0,216,35","title":"","pageRefIndex":4,"linkTarget":"_self"},{"shapeType":"rect","coords":"1031,0,164,35","title":"","pageRefIndex":5,"linkTarget":"_self"},{"shapeType":"rect","coords":"1195,0,590,36","title":"","linkTarget":"_blank","externalLink":"https://open.spotify.com/playlist/2RbznIQMYqyJfQSbo1B288?si=0fd33005acb24dba"},{"shapeType":"rect","coords":"300,0,266,35","title":"","pageRefIndex":6,"linkTarget":"_self"}]}
pageReferences2023 World Usability Day-!!!!!-Speakers-!!!!!-About-!!!!!-FAQ-!!!!!-Event Photos-!!!!!-Contact-!!!!!-Session Materials
imgHeight35.0
imgContainerPage2023 World Usability Day
alwaysHighlightfalse
dataModelVersion3


Event Photos

Stay tuned! Coming soon.

CCSQ’s 5th Annual World Usability Day was a celebration of usability and good design. Our diverse group of speakers led us in an exploration of interactive sessions, collaborative how-to presentations and customer experience strategy. Check out the highlights below!

Opening Remarks

Image Added

Mark Plaugher, Deputy Acting Director ISG/CCSQ, gave a welcoming invitation and offered a real-life example of the government enterprise launch of the Alzheimer Application.

Keynote Speaker: Remote-Ivate: Better Collaboration in a Virtual World *Interactive

Image Added

Dr Tharaka Gunarathne (Dr T), MBChB, a TV Psychiatrist, provided a highly interactive, dynamic, science-based presentation into the psychology of collaboration.

Unlocking Cross-Team Collaboration with Quantitative Metrics *Interactive

Image Added

Chantal Ramirez, PhD and Meghan Nichols at Ventera offered a decidedly insightful research presentation into collaboration by means of quantitative metrics.

Cognitive Load Workshop *Interactive

Image Added

Robert Hunziker at Softrams introduced a thoroughly informative and educational workshop on accessibility and UX challenges.

Morning Plenary Title: Connecting the Dots towards an emerging CMS Customer Experience COE

Image Added

Ariele Faber, Chief Customer Experience CMS/HHS, offered an astute overview of CMS's customer experience strategy, celebrating

collaborative successes and future opportunities at CMS. 

Afternoon Plenary Title: How collaboration between policy experts and service designers canreshape product development

Image Added

Rebecca Bruno at A1M Solutions & Sara Camnasio at XCell deliver an extremely engaging toolbox session on the collaborative

process and learnings of service design and policy experts.

Visual Collaboration in the Lucid Suite | See the future. Then build it together *Interactive

Image Added

Seth Evans from our COE LACE team introduced the Lucid team; Matt Murphy, Byran Stallings, Jarom Chung& Jessica Guistolise,

who then delivered another hugely incisive workshop into the advantages for collaborative work.

Solving User Problems Outside the Product Box

Image Added

Leslie Garner Franklin and Laura King at Skylight Digital deliver a thoughtful and actionable presentation on service design.

WUD Audience, HCD team and Presenters

Image Added

A big thank you too all our amazing presenters, our Center of Excellence partners LACE, to our HCD and Communications teams

and to all the audience participants for making this event so fantastic!










Contact

If you want to learn more about the Human-Centered Design Center of Excellence (HCD CoE), please contact us today.

For the QualityNet Community:

Visit our HCD Confluence Site  -or- our QualityNet Slack channels #hcd-share, #hcd-wud

For all other visitors, please feel free to email us at: HCD@cms.hhs.gov 




HTML
<style>#title-text {
		display:none !important;
	}

#view-inline-comment-button{
display: none;
}

#action-menu-link{
        display:none !important;
    }

.wiki-content h1 {
color:#873775;
font-weight: bold;
font-size: 26px;}

.wiki-content h2 {
color:#90722C;
font-weight: bold;
font-size: 18px;}  </style>